Admin Console
In which section can you add users ?
Users Section
Can I set up a forwarding rule, if so from where ?
- Gmail interface as an user.
- Admin console as a super admin.
Which are the most common and native files from Drive.
- Sheets.
- Docs.
- Slides.
- Forms.
Legacy Account when it was deprecated?
December 6 of 2012
What does DMS stands for?
Data Migration Service
Where you can enforce the two step verification?
What is dual delivery?
Is when a customer has accounts in a legacy server and G Suite and in both sides, the accountr are the same and he wants to receive emails on both sides at the same time.
- Where can the owner of a file prevent the copy, download or print of a Drive file?
Open the file> click share> advance> uncheck Viewers and commenters can download, print, and copy
Which are the G Suite Editions that we have?
- Legacy account (free account)
- G Suite Basic.
- G Suite Business.
- G Suite Enterprise.
- G Suite Government.
- G Suite EDU.
- G Suite Non Profits.
What does IMAP natively sync or migrate?
The customer gets the error message: this domain is already in use. What is the meaning of this ?
Contested Domain
Before setting up a dual or an split delivery, customers must set up something first and vital, for the email delivery outside of the G Suite environment. What could this be?
Add a route (host).
Can a user transfer ownership of files, to a person outside of the domain?
- If is possible or not, which are the possible solutions?
- No is not possible.
- Download the documents and upload them in the desired account.
- Share the documents with the desired person and that person should copy the files or folders.
What is a GDR and who are our partners.
GDR: Google domain registration, someone that purchase the domain as soon as they register with us.
Partners: GoDaddy, Enom, DomainDiscount24, Google Domains.
What are the ports for the following mail servers.
- Incoming Mail Server: imap.gmail.com
- Outgoing Mail Server: smtp.gmail.com
- IMAP Ports: 993
- SMTP Port: 465 / 587
- How a customer can fix a conflicting account?
- Transfer Tool for Unmanaged Users.
- Rename the user that he wants.
What is POP, IMAP and SMTP.
- POP/IMAP: Incoming Mail Protocol.
- SMTP: Outgoing Mail Protocol.
If a consultant wants to troubleshoot and event ID, what the customer must perform, to provide that information?
- Retrieve the event ID, by using the debugging URL: https://www.google.com/calendar/render?gsessionid=OK&eventdeb=1
As a consultant, what is the name of the tools, where you can check all the billing information of the customers.
- Billy (Internal)
- Billing (Transaction history)
What is the connection protocol that GSSMO use?
MAPI
If a super admin, cannot access into the admin console, what would you do as a consultant, to help the customer?
- Ask him if he has another super admin, like that the other super admin can reset the password.
- Account Recovery Form.
- Customer is not receiving or sending emails properly, what would check before performing troubleshooting.
- User name of the affected user.
- Where he is not able to send or receive emails.
- MX records.
- Message Headers.
- Message ID in the email log search (admin console reports).
If a customer states that he is the owner of a file, as a consultant you can check that information in GAdmin, what would you ask to the customer and would the customer retrieve the information?
- Document ID in the URL of the file.
If a customer cannot add a credit card, which are the possible scenarios?
- He is not in the right country.
- The payment method is not valid for his country.
- Problems with the issuer.
- Sanctions.
- Appeals Form.
Customer cannot perform a migration using DMS, GSMME or GSMMO, what could it be the possible causes?
- Less Secure Apps not enable.
- Two Step Verification.