Privacy and Verification
Which drivers can you provide sensitive information to?
NONE. Do not provide sensitive personal information (i.e. SSN, driver's license number, date of birth, phone number or address).
What is the grace period on a cancellation notice?
3 days
What payment plan has the least installment fees? How many fees does the customer have to pay?
1-pay. None since they are paying it in full, there is no additional cost for us.
"Comprehensive covers damages caused by something other than collision, such as fire, theft, or vandalism"
What are ways you look up a policy?
Policy number, phone number, drivers license, SSN, User ID, email
Can you discuss billing information to a cancelled driver?
No.
What are the installment fees for EFT and EFTC ?
$1 - EFT
$5- EFTC
What happens to the Lower Down Payment Plan at renewal?
How would you explain Collision to a customer?
"Collision pays when your vehicle is damaged in an accident or involved in a hit-and-run"
What information must you document when a police officer is calling?
Officer's Name, Badge Number, Precinct
How far can a customer post pone their automatic payment?
9 days
No, its typically offered at the time of new business.
What is the deducible amount for MBI? Can it be changed?
250, No
How long is a VIN?
17 characters, including number and letters
What information can be released to another insurance company?
Do not release any information to the company or agent unless you have the insured on the line.
Is a customer able to see Minimum Payment Amount online?
No.
On a 2-pay plan, when is the second payment plan due?
Two months after the policy effective date.
Does coverage extend to Mexico? Canada?
Mexico - No
Canada - Yes
When a License state message appears, what can a non- license agent do?
What documentation is needed when a Telecommunications Relay Service is calling to translate for a Named Insured?
Document the agency the interpreter/relay operator works for, if a private interpreter, the name of the interpreter/translator.
Missed or late payments, returned payments and partial payments
What 2 states have year long polices?
Available in Massachusetts (GG) and New Hampshire (GE/GG/GI/GC).
Could you add ERS to a vehicle that only carries liability?
No, ERS is typically offered on vehicles that carry Comprehensive and/or Collision. However, if at least one vehicle on the policy carries Comprehensive and Collision, ERS may be added to a car with liability only upon the customer's request.
What are the 5 customer first attributes?
Helpful, Knowledgeable, Patient, Communicate Cleary, Best Interest