Safe & Strong Operations
The cure to shortage
What is Sales?
This TM is primarily faced towards the entrance in order to greet guests as they enter
What are TSSs?
Private Chef
Marathoner
Secret Service
Who is Jen?
Send your public safety event requests to this section of HQ
What is AP External Engagement?
Zero guest traffic is expected on these dates
What are 11/23 & 12/25?
This preventative measure is practiced at least hourly by a TSS in each store
What are PLPs?
This is the appropriate step to take if a guest becomes involved in an apprehension
What is disengage?
Edgar Allen Poe fan
Marine
"I'm just an APS with power."
Who is Mike?
A gift card of this amount is awarded to any non-exempt, non-AP team member who provides and internal tip of $20 or more
What is $100?
These crowd management tools will not be utilized at any point during Q4
What are stanchions and barriers?
An essential part of the closing routine is driving behind the building and ensuring the security of this space saving option
What are containers?
Every guest exiting with $100 of exposed merchandise is to go through this process
What are receipt checks?
Weightlifter
OVO
"If they get a gorilla, they know they did a good job"
Who is Jose?
Statuses with your direct reports should be completed at minimum with this frequency
What is biweekly?
This time period will see an increased in fulfilled orders with the potential for internal shortage
What is Cyber Week?
To be in compliance with alarm best practice, the store's perimeter has to be armed in the morning until this time.
What is two hours before store open?
This reference material provides instruction on when to apply additional merchandise protection strategy
What is the decision tree?
Wisconsinite
Turtle Enthusiast
"LET'S GOOOOO"
Who is Sam?
To be considered making payroll, stores must be within this percentage of your allocated hours
What is 5%?
This document should be consistently updated as a function of internal routines
What is the team member tracker?
A proper critical emergency event contains this information
What is who, what, where, injuries, 911 response, resolution?
In the event of a smash and grab, these are the necessary steps to respond
What is clean up, audit, sign, and file with law enforcement?
Excavator
Mountain biker
"My version of fun is winning."
Who is Riz?
This diagram assists with conceptualizing what is owned directly versus able to influence
What is the circle of control?
Every store should have at least one of this metric by year's end
What is a closed merchandise internal?