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5th Core Value
What is "We have FUN"
How do you know an RO been G2G?
What is "the checkered flag on the Production Schedule"
What is Caliber's SOP for closing ROs?
SOP = Standard Operating Procedure
What is ROs are to be closed within 48 hours of delivery?
Vision
What is to be the company that improves the image of the automotive service experience
1st Pillar
What is "Inspire every teammate to reach their full potential"
What must in every RO notes before an RO is able to be reviewed for G2G? HINT...SA
What is Service Advisor AR breakdown
When should Re-Opened ROs be closed for vehicle not on property?
What is within 24 hours of opening the RO?
4th Pillar
What is Create an exceptional customer experience
Mission
What is "To be the most trusted automotive service provider in every community we serve"
What is the format of the G2G note from the OA or GM?
What is AR G2G - RO Total - Collect $
When should the Delivered Not Closed Report (DNC) be reviewed?
What is Daily?
Purpose
What is restoring the rhythm of your life
3rd Core Value
What is "We are courageous"
Which DRPS have payment portals must be included in the RO attachments for a G2G?
What is USAA, Liberty Mutual/Safeco and Progressive
True or False - Should you be reviewing the In House invoice on each RO prior to closing?
TRUE
3rd Pillar
What is to Provide the highest overall value
2nd Pillar
What is "Deliver operational consistency"
Which Step and commitment of the Owner's Manual can you find G2G?
What's Step 9 Commitment 1 - SA to perform final Quality Control (QC) for vehicle delivery and finalize paperwork ensuring that the Office Manager (OM) can Good to Go (G2G) the file and confirm all payments prior to customer contact and arrival.
Which Step and commitment of the Owner's Manual can you find what is needed to ensure complete and accurate RO and file contents?
What is Step 10 Commitment 1- Ensure complete and accurate Repair Order (RO) and file contents.
2nd Core Value
What is we are inspired to serve