Brian & Alex
Brian's Spirit Animal.
What is a Bear?
Will also accept any type of Shark or a Mastodon.
What are 42 components?
What is the "Replace the Keyfob" procedure?
Customers cannot access the battery in the SS3 keyfob, therefore we just replace the keyfob once it dies.
What are 11 months?
By default, we give customers a month free when they pay for a year's worth of monitoring.These are other devices that are a nonSimpliSafe brand that our SS3 can be integrated with.
What are Amazon's Alexa, the Nest Thermostat, and the August Lock?
Brian's "Legacy".
What is the 5 o'clock stretch?
Customers can use these as a backup for their system to remain connected to dispatch.
What is a Landline and a Broadband Adapter?
The button customers can utilize if their Base Station is not able to communicate with the Keypad.
What is the Emergency Programming Button?
COPS Monitoring Service's mailing address.
What is 1041 Glassboro Rd, 2nd floor, Williamstown, New Jersey 08094.
Will accept any part of that address as a correct answer.
Customers can use this as a second layer of security for when logging into their app.
What is the "App Lock"?
The app lock is a 4 digit code that needs to be put in when a customer tries to open the App. It is not to be mistaken with the Master PIN.
DAILY DOUBLE
Brian and Alex's favorite TV Show.
What is The Office?
DAILY DOUBLE
Customers can locate and confirm the T-Mobile GSM number here.
What is the small white SIM card located on the module?
The top two rows of numbers on the sim card are the GSM Mod numbers.
This causes the base station to pulse red and then become solid red after 1-2 minutes.
What is a recent alarm event that has not been canceled through the Keypad?
Customers can turn this on with an active Camera Subscription which will allow the monitoring service to see the first 30 seconds of an alarm event.
What is Visual Verification?
What is the Location Profile in the Settings section of the App?
What is 6 years long?
Customers with the Standard Monitoring plan can keep track of their sensors and where they are located here.
What is the chart on the second to the last page of the owner's manual?
An event that shows up on the customer's Timeline once they enter their home while it is armed in Away, before the alarm triggers and before they enter their PIN.
What is an "Entry Delay Triggered by _____" event?
Customers pay this much if they have a Standard Monitoring plan and one SimpliCam with an active Camera Subscription.
What is a $19.99 plan?
Customers who have active monitoring can go here to purchase new devices for their system.
Alex's Birthday.
What is January 26th?
Customers can go here to see what Entry Sensor is reading open in the Easy Setup Wizard.
What is the "Help" or "Troubleshoot Problems" section of the ESW?
Help --> Troubleshoot Problems --> Entry Sensor Open
The different types of alarm signals that can be sent by a keyfob.
What are Panic, Fire, and Medical signals?
DAILY DOUBLE
The template where customers can have a 3rd person be called before dispatching police.
What is the RP1 Before Dispatch Template?
Note: This must be approved by your supervisor/lead first!
The color a SimpliCam will show when a customer receives a camera that has not had its hardware test completed by the manufacturer. Very Rare
What is the Solid Purple light?