GA Core Jeopardy

RHP

100

Who are the three persons we reach out to when dispatching a maintenance call?

Community manager, RVP, and RM.

200

A caller would like to inquire why they paid a different amount in rent this month from last month. Which template will this fall under?

Resident Concern

300

RHP River Oaks is located in three different states. Which are the three states?

Kansas, North Carolina, and Nevada

400

A resident reached out to inquire if the "Boil Water" advisory has been lifted. Which template does this fall under?

Maintenance - Call Out

500

Name 6 RHP communities that start with the letter "A".

Algoma, Alpine Park, Appletree Estates, Arizonan, Autumn Leaf, and Avalon

Account Names

100

Thank you for calling MidWay. What is the name of the account in the Answer?

BOWLNOW

200

Thank you for calling American Medical. The Oxygen Concentrator Store's Messaging Center? What is the name of the account in the Answer?

AMSR, LLC

300

Thank you for calling Beechwood Homes Customer Service. What is the name of the account in the Answer?

Beechwood Organization

400

Good afternoon, St. Barts Blue. What is the name of the account in the Answer?

Isle Blue

500

Hi, this is Roschawn with the overflow claims support team. What is the name of the account in the Answer?

Dagny Resources

Greetings

100

Thank you for calling 1 West Finance. Finish the greeting for the account.

How may I help you?

200

Thank you for calling STD Testing Center. Finish the greeting for the account.

Can I help you schedule a confidential Rapid STD screening today?

300

Thank you for calling...For Sale By Inventor. this is Faith. Finish the greeting for the account.

Are you calling to receive your free inventor information?

400

Hello, .......Actlien Properties. How may I help you? Finish the greeting for the account.

Thank you for reaching out about our available

500

Hello and thank you for calling Shore Fundings Solutions. Finish the greeting for the account.

We'll be glad to help getting you the capital you need for your business. I see that you have received our email from our assistant Dallas.

Call Handling Procedures

100

If there is no interaction with a caller for over 10 seconds. This is considered as what?

Dead air

200

If a caller provides their name at the beginning of the call and you still proceed with asking them for their name. What area do you lose marks for?

Active Listening

300

If we interrupt a caller while they are speaking. What should we do?

Stop immediately, apologize to the caller, and politely have them proceed with what they were saying.

400

Providing the customer with a response that suits their request/statement. Responding genuinely to their questions and inconveniences is considered as?

Empathy

500

What are the four reasons for receiving an "Auto Fail?"

Was rude or condescending to the customer, Failed to submit a completed message, Account Issue, and Appropriately masks credit card or other sensitive information.

Random

100

What time is Hercules hour?

11:30 - 12:30

200

When we see this sign in a greeting, ~. What does it mean and how do we greet the caller?

The account is no longer active and we greet them by saying, "It's a great day at Go Answer."

300

Two accounts ask for building numbers to assist the caller. What are they?

EBMG, LLC and NYC Apartments

400

For the account Inspectics, we ask the caller what the inspection is for. What are the options they have to choose from?

Home Inspection, Environmental Testing, or Radon Mitigation.

500

Name 3 accounts that state we are an answering service excluding RHP starting with the following letters:

B:
D:
S:

Boulevard Together, Delca, and Steamaway.