RHP
Webform and message template
Yankee Kicks. Finish the greeting for the account.
This is ________, how may I help you?
Welcome to Analemma. How may I help you? What is the name of the account?
New Earth Technologies
The agent gave their undivided attention to the caller and avoided having them repeat information that was already provided. What call-handling procedure is this?
Active listening
What is the business description for 1 West Finance?
A small business financing company that is committed to helping small businesses succeed.
What are the 6 templates for an RHP call?
Corporate, Emergence. General, Sales & Leasing, Maintenance, and Resident Concerns.
Good morning/afternoon Delca. Finish the greeting for the account.
You have reached their answering service. How may I help you?
Thank you for calling Gentle Dental's answering service. This is Jameika. How may I help you? What is the name of the account?
Western Suffolk Dental
Possesses a demeanor on the call avoiding the use of slang. No eating, drinking, chewing, or having side conversations can be heard. Ensuring back ground is maintained. What is this call-handling procedure?
Professionalism
What do you receive from the assistant Dallas for the account Shore Funding?
An email
Who are the individuals we reach out to when dispatching an RHP call?
CM, RVP and RM
Thank you for calling A&T Locksmith. Finish the greeting for the account.
Also known as Dr. Locks. How may I help you?
Hilltop Emergencies Services. How may I help you?
Hilltop Alarms Inc
Read what is listed in the CTi when relaying the next steps and setting the expectation for the caller. What call-handling procedure is this?
Follows proper CTI scripting
What is the last field question asked on a Fora Financial call?
Caller's Language
A caller reached out for the office hours. However, this information is not provided in the notes. What do we tell them?
Monday to Friday, 9-5
Thank you for calling Total Tax...this is Sasha _________. Finish the greeting for the account.
Are you calling today to speak with a tax consultant about and IRS tax problem?
Boat Charters, this is Keene. How may I help you? What is the name of the account?
Aquablue Adventures
Notes should match what happened on the call and should provide a narrative of the situation and resolution. What call handling procedure is this?
Placed detailed notes explaining reason for the call.
Name the clinics for Catholic Charities?
Medford, Bayshore, Commacks Children, and Bayshore Children Counseling
Can you name an RHP community starting with the following letters:
A, B, C, D and E
.........
Thank you for calling Boon Edam Technical Support Line. Finish the greeting for the account.
All of our technical Support Engineers are busy helping other customers. Would you like to leave a message?
Hello, thank you for calling. Our agents are busy handling a large call volume from the quote you received. I can take a message to have a licensed agent call you back as soon as possible. What is the name of the account?
Paul J Della Mailer
What is considered an account issue as per the notes in C2P?
Client complaint in regards to a call or message submitted.
There are 2 accounts that have the word blue in their account name. What are they?
Aqua Blue Adventures and Isle Blue