Greetings
Hello, this is Alimar _______. How may I help you?
Dispatch
American Medical
AMSR, LLC
A call came in with a caller stating that their neighbor's dog came over to urinate on my lawn and this is nit the first time. Which template do we use?
Resident concern
After the caller relays their reason for the call, there are 2 responses we use immediately. It's either or
Help statement or Empathy
On the top right of your Singlecomm page, what are the 3 Aux's?
Available, break, and offline
Hi, this is Faith with the _______ ______ support team. How can I help you?
Overflow claims
Midway
Bowl Now
We are no longer to reach out to this individual. What is his name and who is he?
Joel Brown and he is the President
If the caller asks a question and you provide them with the required assistance. However, you did not acknowledge their question. Which area do you lose marks?
Responds to the caller's question appropriately.
What does the code W-99 mean for Hercules
Miscellaneous
Thank you for calling Living NY and .....
Livingston management.. This is Roschawn. What is your building address?
Gentle Dental's Answering Service
Western Suffolk Dental Group
Name the fields you are required to fill out when capturing a message in the maintenance template.
First and last name, Lot number, Email address, cell phone number, Rent or own, date moved in, and the reason for the call.
If the caller is speaking and you interrupt them. What should you do immediately?
Stop, apologize, and professionally let them know they can continue to speak.
This account requires you to confirm and acknowledge a merger. Which account is it?
Cinevative
It's a great day at D Rhode Heating __ ________ _______, this is Keene.
and AC and Mr. Rooter Plumbing
For Sale By Inventor
Montgomery IP Associates
Name three Spanish-named RHP communities.
El Caudillo, Siesta Lago, cassa del calle, Navajo lake, Ba mar
What are the reasons for an auto-fail?
Was rude or condescending to the customer, Failed to submit a completed message, Account Issue, and Appropriately masks credit card or other sensitive information
Name 6 disposition options.
Form completed, Spanish transfer, Transferred, Junk, Message taken, Status message, Test call, Client account update, Client message pick up,
Thank you for calling...Summit Services____________________________________?
Heating and Air Conditioning, full electrical, and a pool division...How can we provide you with peak performance today?
Boat Charters
Aquablue Adventures
There is specific information that you need to tell and ask a caller if they are having an emergency. What is it?
If you are having an emergency that requires calling 911, have you contacted them?
Name the areas in Soft Skills which is the firs section of marks in a quality form?
Greeting, Keeps a pleasant & welcoming tone throughout the call, Displays confidence, Professionalism, Builds rapport, Uses proper hold etiquette, and Uses customer's name appropriately.
What are the options to your lower left when on a call.
Spanish queue, supervisor queu, hold, mute, keypad, and hang up.