Shop Not Found
How do you know when to complete the Shop Not Found process?
When you've searched for the shop in RH, was not able to find shop (Always try to Google shop name or use the first word of shop instead of entire shop name)
What are some Sidekick FNOL options for Weather?
- Hail
- Flood
- Wind
- Wildfire
What policy type(s) will you use to set up claims in MyCars?
Special Lines (Motorcycle, Motor homes, Boat, Travel Trailer, Snowmobile, Manufactured Homes)
After you know you have to complete SNF what is the first step you should take?
Close out of RH and go into Claim Pro, Input Claim #, click the insured's vehicle, and then select Create Referral
If weather type is Hurricane or Wildfire, what should be document as an Immediate Concern note?
(Example: Hurricane Irvine)
For both SK & MyCars what should you always do if you are uncertain about the details callers are providing?
ALWAYS probe
What MUST you do before setting up Shop Not Found?
Make sure to call shop and confirm appointment before scheduling.
*ONLY exception is if caller states they arranged w/ the shop already
What must populate in RH for CLRU reps to continue with the RH process?
When there is a red banner that reads: 'This is a Catastrophe Claim'
A customer states a rock hit their windshield on their auto policy and shattered it, which system would you use?
Neither, you will transfer caller to Safelite
Speed Dial #499
When scheduling drop off date for IV, how many extra days will CLRU select for the drop off day?
+ 1 day
Which 2 weather types does CLRU only handle
Wind and Hail
If the call changes hands, what verbiage should you use?
"This call will be recorded and may be monitored. Is that ok?"
What must you copy and paste into the notes section for SNF?
You will fill out the CLRU Referral Template & copy and paste it into the notes
What can you only set up for Wind?
What can you only set up for Hail?
For Wind, PEG ONLY
For Hail, DRIVE-IN ONLY
Insured reports they came out of store and noticed a dent on the side of their vehicle but is unsure on who did the damage, what would you classify this accident as?
Hit n Run