Standard
What's the standard color code?
Green
What's the claims color code?
peach/orange
What does HSL mean?
Hero Support Log
What is the first question you need to ask after the caller shares the reason of the call.
Is this for a home patient or a facility.
What types of customers are labeled as standard accounts?
Hospitals and Long Term Facilities
How many dressings and canisters can be ordered before having excessive supplies?
A customer ordered 2 cases of canisters, 3 cases of medium black foam, 1 case of white foam only and 1 case of regular drapes, but received 2 cases of canisters, 2 cases of medium black foam, 1 case of white foam only and 1 case of regular drapes.
What HSL should you do?
Shipment not received.
Where and how can I find a hospital's account to place an order?
Caller screen with the address or account number.
What is the default machine for standard long term accounts?
Freedom VAC
What is MCO
Managed Care
In which HSL I need to verify if the seal was broken?
Incorrect shipment.
How many cases of the same item can be sent overnight.
Any.