Management and Organizations
This is the lowest level of management, often called “supervisors” or “shift managers.”
What are first-line managers?
This eight-step process provides a structured roadmap from problem identification through evaluation.
What is the decision-making process?
These two categories make up the external environment managers face.
What are the specific and general environments?
Creating a welcoming and respectful environment where all employees feel valued refers to this concept.
What is inclusion?
This type of plan is flexible and sets out general guidelines rather than specific details.
What is a directional plan?
This level of manager is responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.
What are top managers?
This step in the decision-making process involves identifying possible courses of action to resolve the problem — but not evaluating them yet.
What is developing alternatives?
A culture where values are shared by many and there are clear, consistent messages is called this.
What is a strong culture?
Differences in personality, values, and work preferences are examples of this type of diversity.
What is deep-level diversity?
These two factors define whether an environment is simple, complex, stable, or dynamic.
What are number of components and rate of change?
Managers used to tell others what to do and how to do it, but now these two groups’ activities have blurred.
What are managers and nonmanagerial employees?
When managers multiply their ratings by the weights assigned to each criterion and sum the scores, they are performing this step.
What is analyzing alternatives?
A manager who believes the home country has the best practices exhibits this type of attitude.
What is an ethnocentric attitude?
This is one strategic benefit of workplace diversity for organizations.
What is increased market share / competitive advantage / better understanding of the marketplace?
This type of bias leads people to see patterns in random events, like using a “lucky pen.”
What is randomness bias?
Over time, the distinction between managerial and nonmanagerial jobs has blurred because many traditional nonmanagerial roles now include these kinds of activities.
What are managerial activities?
A company continues funding a failing project because they’ve already invested too much. This is an example of this bias.
What is sunk-cost bias?
This organization sets and enforces the rules of international trade, helping countries negotiate agreements and resolve disputes.
What is the World Trade Organization (WTO)?
This view of social responsibility goes beyond profits to include protecting and improving society’s welfare.
What is the socioeconomic view?
A company implements mentoring programs, ERGs, and targeted training. These are examples of this type of organizational strategy.
What is a DEI initiative?
Managers account for roughly this percentage of the variance in team engagement, according to Gallup.
What is 70 %?
A manager attributes a coworker’s lateness to laziness, ignoring traffic delays. This is an example of this bias.
What is fundamental attribution bias?
This concept reflects the deliberate arrangement of people to accomplish a specific purpose, which is influenced by environmental factors.
What is organizational structure (or “organization”)?
A company stops animal testing after public protests. This is an example of this CSR concept.
What is social responsiveness?
Choosing between exporting, forming strategic alliances, or creating foreign subsidiaries involves selecting among these.
What are entry modes?