BREAK IT DOWN!
You should take your first break this long after your shift starts.
What is 2 hours?
The minimum monthly CARE score for established team members.
What is 2.0+?
This status means you’re actively taking calls.
What is Available?
Every call and email must be recorded here.
What are account notes?
You must always have this chat tool open and unmuted.
What is Zulip?
Only this many people can be on break or lunch at a time.
What is one?
A quality philosophy that says “Money should never get in the way of our relationship.”
What is the Manifesto?
This status is used when you're helping train another person.
What is Training?
Notes should always include this key detail about who you spoke to.
What is the person’s name?
This practice ensures you stay informed of updates.
What is reading your emails?
You should take lunch around this point in your shift.
What is 4 hours in?
New hires in their first 1–3 months must hit this CARE standard.
What is 1.5?
Manager-assigned specialty tasks fall under this status.
What is Development?
If you aren’t sure whether to add a detail to notes, you should do this.
What is add it anyway?
When unsure of something, check these resources before asking.
What are KB, Confluence, Google, and BronkChat?
Lunch and breaks must be spaced this way.
What is evenly throughout the day?
The quarterly reward dependent on attendance, quality, and efficiency.
What is the Work Wherever Allowance?
This is the status used for short personal pauses like restroom breaks.
What is Break?
You must do this before helping a client so you know what's going on with their account.
What is read the notes?
You must proactively notify your manager when this happens.
What is when you're late or unable to work?
The second 15-minute break should happen this long after returning from lunch.
What is 2 hours?
3–6 month employees are expected to hit this CARE level.
What is 2.0?
This tool shows who is in what status.
What is Grafana?
When documenting, this type of detail is always better.
What is very detailed?
You should approve your time card on this day every week.
What is Friday?