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Definitions
True/False
Fill in the Blank
Problem Solving
100
the process of choosing from among several alternatives
What is Decision Making
100
The process of overcoming obstacles to achieve a goal is known as decision making.
What is FALSE, PROBLEM SOLVING
100
The pareto Chart gets its name from the ________.
What is PARETO PRINCIPLE
100
1. descriptive approach 2. functional approach 3. prescriptive approach
What is the 3 approaches to group problem solving
200
group members are uncertain how to behave and feel somewhat awkward about what to do or say
What is Primary Tension
200
The is/is not analysis technique is a way to ensure that a group is investigating a problem and not just a symptom of the problem.
What is TRUE
200
The _________theory suggests that during communication, there are often competing tensions pulling the conversation into multiple directions.
What is DIALECTICAL
200
1. analysis function 2. idea generation function 3. evaluation function 4. personal sensitivity function
What is the 4 group communication functions?
300
series of logical, rational steps based on the scientific method of defining, analyzing, and solving a problem
What is Reflective Thinking
300
A group does not need to have a clear statement of its goal in order to use force-field analysis.
What is FALSE, they do
300
The ______ function sees the problem from a variety of viewpoints.
What is ANALYSIS
300
1. undesirable existing situation 2. goal 3. obtacle
What is the three elements of a problem
400
a revolutionary transition
What is Breakpoint
400
The action chart is a grid that lists tasks neeed to be done, identifying who is responsible for each.
What is TRUE
400
Part of the analysis step of the reflective thinking process is to formulate _______.
What is CRITERIA
400
identifies the typical patterns of communication that occur when people interact to solve a problem
What is what the descriptive approach does
500
jockeying for leadership, power, and position in a group
What is Secondary Tension
500
The double question format poses a series of questions designed to guide the group toward the best decison.
What is FALSE, SINGLE QUESTION FORMAT
500
The _______ function listens to minority arguments.
What is PERSONAL SENSITIVITY
500
Critical thinker
What is a Vigilant thinker