Incident Response
Name one way an incident may be detected.
-audit monitoring
-network monitoring
-firewalls and intrusion prevention systems (IPS)
-security information and event management systems
-physical access monitoring
-user or administrator reports
-outside reports from law enforcement or service providers.
-Customer complaints or notification from customers
What year was the bank founded?
1883
Which current employee has been here the longest?
Scott Kopp
Which employee has the biggest hair?
Ethan Schwier
Who can declare a disaster for the bank?
Lindsay or Jennifer in Lindsay's absence.
Name one way to report a potential incident or data breach.
Incidents can be reported to the Incident Response Team by email, phone, or in person.
Name one of the two founders of the bank.
Isaac Clark
Walter C Brooks
Which employee's first job was unloading phones at Phoneco in Galesville?
Eric Moen
Who said that their most sentimental thing in their workspace is "I have nothing personal in my workspace so I would have to say me."
Steve Poss
What is the primary concern in any disaster?
People (both employees and customers)
What are the classifications for incidents?
High, Medium or Low
What year did the bank change it's name from Bank of Galesville to Bluff View Bank?
2018
Which employee has 4 siblings, 2 cats and doesn't like reality TV?
Heather Jacobson
Which employee has the most siblings?
Joe Thesing-He has 8 siblings!
When should services marked as high priority be available by?
Next Day
Give an example of a high classification incident.
-Fire, terrorism, or acts of God
-Major system crash
-Armed robberies or hostage situations
-Financial collapse, wide spread civil disobedience, run on bank
-Pandemic viral outbreaks
-Security Incidents (Denial of Service attack, wide spread computer virus infections, stolen or lost laptops or external media, etc.) which are referred to the Breach Response Program
Name two of the bank's core values introduced in 2024. Hint: Don't forget that they all start with We are...
•We are Accountable
•We are Courteous
•We are Collaborative
•We are Curious
•We are Community Focused
•We are Innovative
•We are Honest
•We are Fun!
Who doesn't drink coffee, likes country and rock, has a dog they call "Frankie" and enjoys a good pizza?
Lori Bork
Which employee shot bear at the age of 12?
Abbigail Leer!
When should services marked as medium priority be available by?
1- 3 days
After an incident has occurred what is the final step the Incident Response Team will take?
Conduct a “lessons-learned” meeting to use the
incident and build from the experience.
Name all of the directors of Bluff View Bank. Hint: there are 6.
Scott Kopp
Steve Kopp
David Andersen
Fritz Truax
Allan Ohm
Lindsay Spitzer
Who's dream job is being a personal shopper (if they didn't have an awesome job at the bank already)?
Tracey Von Ruden
Who's first job was outside of the United States?
Mary Sanders, at KCR Camp in Kenora, Ontario, Canada!
What are the designated locations for each branch to take shelter or where should staff meet if the Bank must be evacuated?
Galesville
Shelter-Basement of the Bank in the vault or hallway outside the vault.
Meeting Spot-parking lot of Randy’s Neighborhood Market.
Trempealeau
Shelter-The best location within the Bank is in the backroom where there are no windows.
Meeting Spot-parking lot of River Stop
Holmen
Shelter-storage closet in the kitchen, coat closet or the janitor’s closet as these rooms do not have windows.
Meeting Spot-parking lot of the Boys and Girls Club in Holmen.