Nonverbal Communication
Proxemics means ___.
What is personal space?
List one bad listening practice.
What is interrupting, aggressive listening, narcissistic listening, eavesdropping, and pseudo-listening?
This is a communication skill that involves paying attention to what someone is saying and trying to understand their meaning and intent.
What is active listening?
This type of communication involves exchanging information, feelings, and meaning between two or more people.
What is interpersonal communication?
These are mental frameworks that help people understand the world.
What are schemata?
Nonverbal expressions and interpretations vary across ___.
What are cultures?
This bad listening practice entails intentionally listening in on a conversation that you are not a part of.
What is eavesdropping?
We process words faster than we can ___.
What is speak?
This occurs in interactions where there are incompatible goals, scarce resources, or opposing viewpoints.
What is interpersonal conflict?
This is a conflict-management style where each person gives up something to end a dispute.
What is compromising?
Name three of the types of nonverbal communication.
What are... facial expressions, body language, gestures, eye contact, personal space?
This is noise stemming from a physical illness, injury, or bodily stress.
What is physiological noise?
"Never eat soggy waffles" (North, East, South, West) is an example of which mnemonic device.
What is an acronym?
Joy is this type of emotion (say primary or secondary).
What is a primary emotion?
Which conflict management style involves pretending conflict does not exist (other-face concern)?
What is avoiding?
Nonverbal communication encompasses everything except...
What are spoken or written words?
This is our tendency to pay attention to the messages that benefit us in some way and filter others out.
What is selective attention?
This is a sign of active listening that involves looking directly at eyes of the speaker.
What is eye contact?
Name two types of conflict management styles.
What are competing, compromising, collaborating, avoiding, or accommodating?
List one type of mnemonic device.
What is an acronym, rhyme, or vizualization?
Name one function of nonverbal communication.
What is enhancing communication effectiveness, expressing emotions/attitudes, or regulating conversations and interactions?
List 2 environmental factors that affect our ability to listen.
What are lighting, temperature, or furniture?
This involves sending yourself affirmative and positive messages such as “I'm being a good active listener. This will help me do well on the next exam.”
What is self-reinforcement?
This is the stage when you make proposal concessions in the negotiation process.
What is the bargaining stage?
Name a number (in words per minute) that falls in the range of the average speaking rate.
125 - 175 words per minute