Interview Concerns
Is this door to door?
No, I’m glad you asked that question! We do not do door to door sales, we are strictly on a business to retail platform which means we work inside retail stores for our client.
Which rebuttal triangle is used for initial objections?
Acknowledge Ignore Resume
WILD CARD
Did they close?
Bonus 100: multiple products
Bonus 200: overturned the objection
Bonus 300: shot for the triple
When asking the short story interview questions we want to make them ____
Conversational
Is this an office job?
Great question! We spend part of the day on meetings virtually over Zoom. From there, we spend the second portion of our day talking to customers face to face in the retailers so we can drive sales for Spectrum. We don’t spend any time in an office actually.
Which rebuttal triangle is used for logical late objections?
Repeat Reassure Resume
What products or combination of products give our customers the best bang for their buck?
Triple Play
Bonus 100: Quad Play
Name 3 of our other clients
Microsoft, Verizon, AT&T, CenturyLink, Amazon
What’s the average age of people in the company? It seems like everyone is pretty young.
We have people from all different ages here. There’s no specific range.
Which rebuttal triangle is used for emotional late objections?
Feel Felt Found
Name 2 of the 3 pop ups our podiums are required to have
Contract buyout
Help us stay healthy
Out of contract
Name a challenging question from the interview Short Story
Example: How would a previous employer rank your work ethic on a scale from 1 to 10?
What is commission?
Commission is a form of compensation where we get paid per product. So the more products I help outcustomers with, the more the client pays me. So the better I do, the more I get paid.
What is the correct response to a customer who initially states that they are in a contract?
AIR it out
Example: No worries, we buy out contract, what’s the address I’ll show you
What is the risk assessment transition statement?
To secure your spot in the promotion and see if you qualify for no down payment no deposit, we just need some basic information. What’s the best name for the account?
Bonus 100: asking for a specific piece of information
What word must we never say during the interview presentation?
You
What is the base pay?
The base pay is $10/hour which would equate to about $400/week. That being said, our commissions average $600-1000/week which is obviously higher than the base amount which is why a majority, if not all, if our employees take home commissions.
Bonus 100: Would that be a comfortable weekly range for you?
I don’t need a home phone
Rebuttal triangle
Example: I understand you don’t need a home phone, most of my customers have cell phones, but adding the voice service give you the best bundle promotion. What’s the best email?
Bonus 100: RRR
Bonus 200: Resume
What is the prepay statement?
Example: Great news you qualify for now down payment no deposit, the monthly recurring bill is gonna be ___ the first months bill is going to be ___ due to the one time activation fee, do you want to take care of that on a credit or debit card?
Bonus 100: Full Prepay
What do we want to emphasize are the next steps for the interviewee at the end of the interview?
That they fill out the interview evaluation