McDonald's Acronyms
CFV
What is Customer First Visit
What % over/under the target should your Food Cost be?
What is .3%
Where do you find company expectations, policies, and employee responsibilities
What is an employee handbook
What are the 5 Key Components to Shift Leadership?
What is Stock 24/2, Proper Positioning, Goals & Targets, Travel Path, Effective Visible Leader
This is what should happen when an employee reports an error on their paycheck
What is investigate promptly and correct the error as soon as possible
NABIT
What is Nuts and Bolts Integration Team
How many McDonald's systems are there?
What is 9.
People Practices, Learning & Development
Staffing, Scheduling & Positioning, Shift Leadership
SPA (Service, Production & Assembly), Food Safety, Health & Safety
Planned & Daily Maintenance, Inventory Management
Name 3 Educational Benefit Programs we offer at Courtesy Corporation
What is McScholars, CTU (Colorado Tech University), Archways to Opportunity, English Under the Arches,
What is the proper temperature of tempered cheese? *RGR hot question*
What is 60-65 degrees
This is the appropriate response when an employee shows a pattern of frequent call-offs
What is document the pattern and have a coaching conversation with them
FCB
What is Frozen Carbonated Beverage
When missing items from your truck delivery, who do you need to contact?
Who are Megan & Martin Brower
During a school week, this is the maximum number of hours Courtesy Corporation allows a 14- or 15- year old to work
What is 17 hours
What are the 4 Priorities that tasks fall into when making decisions?
1. Food Safety/Health & Safety
2. Quality, Service & Cleanliness
3. Guest Comfort & Convenience
4. Restaurant Appearance or Function
The first thing a manager should do after an employee reports repeated inappropriate comments from a coworker
What is document the concern and notify Human Resources to begin an investigation
PBS
What is People Brand Standards
When checking the last 60 days of Daily Food Safety, what should the completion percentage be?
What is 90%
Employers use this form to verify an employee’s identity and authorization to work in the US
What is the I-9 Form
What are the 5 PACE drivers for 2026?
What is OSAT, B2B, OEPE, R2P, Delivery customer rating
This is the correct response if a manager discovers an employee has been working off the clock
What is pay the employee for all hours worked and correct the practice immediately
CBB
What is Combined Beverage Business
*Physical Challenge*
Pick 1 person from your team
Demonstrate how to register a Manager for classes on the Ipad
*Physical Challenge*
Pick 2 people from your team
Roleplay #1
*Physical Challenge*
Pick 1 person from your team
Demonstrate how to properly a full run of fresh beef
*Physical Challenge*
Pick 2 people from your team
Roleplay #2