McDonald's Acronyms
POP
What is Point of Purchase
Use this to register your manager for Courtesy Classes
What is an iPad
The first thing you should do when a crew member burns their fingers on a hot fry basket and the skin is red and starting to blister.
What is run fingers under cool water and gently apply burn cream
The appropriate action to take after receiving a report that a minor crew member is selling vapes to other minors
What is suspend the employee while you investigate
This is what should happen when an employee reports an error on their paycheck
What is investigate promptly and correct the error as soon as possible
NABIT
What is Nuts and Bolts Integration Team
The amount of McDonald's systems there are
What is 8
The only acceptable shift a 14-year-old may work on a scheduled non-school day in April, as long as weekly hour limits are not exceeded.
What is the employee can work 8 am–noon as long as they don’t exceed 17 hours
An acceptable proof of age document for a 16 or 17 year-old minor
What is Call Human Resources to ask
This type of interview question should be avoided because it could lead to discrimination claims
What is asking about age, family status, or medical conditions
FCB
What is Frozen Carbonated Beverage
What is 3 hours
The first action you should take when a crew member is stung by a bee at work and the area becomes extremely red, swollen, and painful.
What is call Acuity’s nurse advisor line with the employee
This option is acceptable for completing an I-9
What is a passport
The first thing a manager should do after an employee reports repeated inappropriate comments from a coworker
What is document the concern and notify Human Resources to begin an investigation
PBS
What is People Brand Standards
Daily Food Safety completion should be at what percentage
What is 90%
The correct management response after discovering a 14-year-old crew member working fry duties on evening shifts.
What is discipline the shift manager and review labor laws with managers and minors
This is the correct response after discovering a till shortage where video suggests two crew members may be involved
What is suspend both crew members while investigating and reviewing video
This is the correct response if a manager discovers an employee has been working off the clock
What is pay the employee for all hours worked and correct the practice immediately
CBB
What is Combined Beverage Business
Official name of the utensil used to mix a McFlurry
What is a spoodle
During an HR investigation, this information should be shared only on a need-to-know basis
What is confidential information
This document combination is acceptable documentation for I-9 verification
What is Social Security card and birth certificate
Term used to describe any negative action taken against an employee for reporting a concern or participating in an investigation
What is retaliation