Conflict groups
Which of the following is one of the four assertive techniques for resolving conflicts? pg 38
A. Passive Agreement
B. Forceful Insistence
C. Workable Compromise
C. Workable Compromise
What is groupthink?
A: When a group thinks together
B: When one person is chosen to choose everything
C: A humans natural tendency to agree with others in a group to avoid conflict
C: A humans natural tendency to agree with others in a group to avoid conflict
A group that is seated in a circle pattern represents
A. Formal group
B. Informal group
C. Audience group
A. Formal group
What is not a way group members become leader?
A. Submerging leader
B. Designated leader
C. Emerging Leader
A. Submerging leader
Which is not one of the best qualities of working in a group?
A: Common goal
B: Too much supervision
C: Sharing negative feelings
B: Too much supervision
Which term is better when managing a group conflict? pg 36
A: You
B: I
C: Us
B. I
Which is an example of groupthink in history?
A. Bay of pigs
B. Boston tea party
C. Civil rights movement
A. Bay of pigs
What elements make a person credible?
A. being honest and knowledgeable
B. wearing expensive clothes
C. speaking with fancy words
A. being honest and knowledgeable
What is leadership?
A: Being in charge of a community
B: Ability to inspire confidence and support among the people who are needed to achieve a groups goals
C: Who everyone wants to be the leade
B: Ability to inspire confidence and support among the people who are needed to achieve a groups goals
Which is a conflict management style?
A:Avoiding
B:flip switching
C:shadowing(when someone pretends to agree)
A:Avoiding
What usually causes conflict groups in an organization?
A. Misunderstanding/unclear roles
B. Speaking over each other
C. Not listening
A. Misunderstanding/unclear roles
Which are a major symptom of group think?
A:self-censorship
B:illusion of unamity
C: illusion of harmony
A. self-censorship
or
B. Illusion of unamity
When sitting in a group seminar where should the group leader sit?
A. At the head of the table
B. Mixed with the group
C. At a different table
B. Mixed with the group
What is one major style of leadership?
A:the laissez-faire (delegative)
B:the spotlight leader
C:the whisper leader
A:the laissez-faire (delegative)
Which Decision making style does the leader review all the facts? pg 51
A. Directive
B. Informing and Involving
C. Participation and Engagement
What is a type of group conflict? pg 34
A. ego conflict
B: time conflict
C: role conflict
A. ego conflict
Members discredit and explain away warning contrary to group thinking, is which major symptom? pg 31
A. Collective rationalization
B. Illusion of Morality
C. Pressure for Conformity
A. Collective rationalization
Why is credibility important to people communicating with each other?
A. It allows speakers to use more complicated language without explanation B. It helps others trust and believe the information being shared OR C. It ensures that every conversation stays formal and professional
B. It helps others trust and believe the information being shared
Which major style of Leadership does the leader dictate all of the groups policies and decisions.
A. Democratic
B. Autocratic
C. Laissez Faire
B. Autocratic
What is the first stage in Tuckman’s five stages of group development?
A. Norming
B. Performing
C. Forming
C. Forming
Which Isn’t a Possible cause of a group conflict? pg 35
A. Differences
B. Shared goals
C. Work standards
B. Shared Goals
Which symptoms of groupthink involves members withholding dissenting views and counter-arguments?
A. Collective Rationalization
B. Self-Censorship
C. Illusion of Unanimity
B. Self-Censorship
What is credibility?
A. Quality of being trusted and believed in
B. Someone who is getting credit
C. Someone gaining power
A. Quality of being trusted and believed in
Which style of leadership styles involve the group members creating policies and making decisions for the group?
A. The Democratic (Participative) Leader
B. The Autocratic (Authoritative) Leader
C. The Laissez-Faire (Delegative) Leader
A. The Democratic (Participative) Leader
What is the first stage in Tuckman’s five stages of group development?
A. Norming
B. Performing
C. Forming
C. Forming