MyAT&T
Who is Owen?
Owen is the Spokesperson for myAT&T in AT&T advertisement.
What is visual Voicemail vvm?
Visual Voicemail is an application that allows customers to see a list of voicemail messages on the device's display for unanswered calls.
Ms. Customer contacts AT&T because her laptop with an embedded Sim card is not working. Who handles this calls?
We do, ATS
Describe a Transfer of Billing Responsibility?
the process that changes the ownership and financial responsibility of a postpaid wireless account from one subscriber to another subscriber.
Customer is contacting us to add roadside assistance feature to his account. What words would you use to refer the customer to the myat&t app for this function in an assumptive and confident way?
Any of the applicable statements listed in the assumptive and confidence section of the article.
What are Quick Links?
Quick links are SMS messages that can be sent from Torch that place the customer exactly where they need to be in MyAT&T to complete their transaction in only three clicks.
Ms. Customer recently activated service with a Samsung Galaxy s7 active and she has not set up the visual voicemail yet. What are the first few steps to get started with the setup?
Tap Phone - tap with vvm icon - tap start and follow the onscreen directions.
What is the current connection manager software for laptops with embedded sim cards?
All Access
The customer sent in a check for $159.62, but the posted payment shows $59.62 what do you do?
Advise the customer to fax or e-mail payment documentation and create a payments and refund - posted for incorrect amount case in clarify.
Customer is contacting AT&T because she would like to enroll in AutoPay. She has the MyA&T app pulled up her phone but she's not sure how to get the Autopay enrollment screen. Where does she needs to tap first from the MyAT&T app mobility screen?
Billing and Payment
Mr. customer is about to travel to Fiji. He added his international features through his myat&t online account already. he was telling his friend about his trip and his friend told him that he needed to be careful with voicemail while traveling internationally because he could get charged a lot of money if he's not careful. he wants to know how that could be. What do you tell him?
Yes, he will be charged to avoid the charges to turn on airplane mode or keep phone off.
Which tool should you use to troubleshoot Laptop Connectivity issues?
TS&R
If all lines in the F/T group move during a ToBr, who gets the Rollover minutes?
The rollover minutes are lost.
How can customers reports sms and mms spam?
Forward a copy of the message to 7726(Spam)
Which tools can be used to verify myAT&T registration?
Customer Snapshot or MyAT&T zone
What options for at&t voicemail are available to customers?
Basic voicemail, enhanced voicemail, and visual voicemail.
If you need more information on the operation of windows or the customer's Laptop, What additional resources are available to you?
Microsoft support knowledge base, Microsoft TechNet, and device support tool
How long is ToBr authorization valid?
is good for 14 business days. If the ToBr has not been completed within 14 days, restart the process.
What tool is used to manage a customer's solicitation preferences?
Clarify - SAM tool
Customer received a letter that states, "AT&T believes that your online AT&T account is at risk of fraudulent activity. We have locked online access to your account and you must contact AT&T at 877 285 0144 to restore access". He states he doesn't use his online account very often and wants to know what's going on here. What do you tell him?
The fraud team has locked the access to myat&t online account due to possible unauthorized access.
What voicemail deposit number should be located in Torch on the Evansville 1 Voicemail platform and an EVL3 VM ID?
8126290998
Ms. Customer just purchased a new laptop that has an embedded Sim card. she wants to know how much it would cost to activate it on her existing Mobile Share Advantage plan. What do you tell her?
The monthly reoccurring charge to add her laptop to the existing Mobileshare advantage plan is $20.00
Who completes the ToBr when authorization wasn't provided via att.com or the myAT&T app?
ToBr team
What is a windows 10 OneDrive?
Microsoft OneDrive is a cloud storage service that offers up to 30GB of free personal cloud storage space for any customer with a Microsoft account.