Salesforce / Case
________ is our customer relationship management (CRM) system. Through this we receive and handle daily requests from members, owners and internal Tripadvisor teams.
Salesforce
It is a premium subscription for restaurant where it has several features like cover photo, storyboard, favorite reviews, contact details and Top 3 reasons to eat here.
Tripadvisor Premium
A scoring system used on Tripadvisor that ranges from 1 to 5 bubbles, where 1 represents "Terrible" and 5 represents "Excellent." The bubble rating given in a review influences the property's ranking and visibility on the platform.
Bubble Rating
The time frame communicated to the customer from when their request is acknowledged until the final resolution or delivery of the service.
> Turnaround Time (TAT)
It is a tool we use for a variety of tasks, including finding all owners of a listing, impersonating owners and finding out what paid products a listing has.
> Owner Support Center (OSC)
This field is used to search for cases, hotels, customer names, email addresses, accounts, internal knowledge base, etc.
Search Field
Advertising subscription for hotel that increase page visibility and traffic
Sponsored Placement
Specific features or filters within a category, like "Free Breakfast" for hotels or "Fine Dining" for restaurants, used to refine search results.
Tags
If an owner reports a review in the Management Centerm how long will it take for them to recieve a written reply from the Moderation Team?
> 3-5 business days
Find out information about member.
See what reviews a member has written.
Reset a member's password
Member Tool
If you escalate the case to its specific department, what status should you give the case?
OPEN
It is an advertising subscription for restaurant that increase page visibility and traffic.
Tripadvisor Ads
The ranking of listings on Tripadvisor which is determined by algorithms that consider factors like the number and quality of reviews, helping users identify the most highly recommended options in a particular category or location.
> Pop Index
It's a type of UK document does not require a signature to prove an Ownership Change.
Land Registry Document
Find out the status of a review
See why a review has not been published
See owner responses
Check if fraud letter was sent to a property
Check if a property or member committed fraud
To perform OC/MR reviews removal
User Review Dashboard
If you send an email to a customer, and no further action is required from the customer or agent, what status should you give the case?
> Solved
It is a premium subscription for accomodation where it has several features like cover photo, storyboard, favorite reviews, contact details and the like.
Business Advantage
What are the three main types of listing?
Attraction
Accommodation
Who is able to cancel a product via the Management Center?
> Billing owners
See listing requests
Find Geo codes
Change information about a listing
See/edit translations in different languages
See full audit of a property's history
To identify NSP listing
To create a new restaurant/attraction listing
Location Management Tool (LMT)
It is a distribution engine where work can be assigned to you. The work distributed can either be chat cases, email cases, or both chat and email cases.
Omni-Channel
How long can Sponsored Placements be paused for?
6 months
What is the term for the individual business page on Tripadvisor?
Listing
If an owner does not have a website and they have no email listed on social media, which forms of documentation would be accepted to verify them?
Property Tax Document
Payslip for the business
Utility bill for the business
Check listing status
Check new listing rejected reason
Check business information update status
Calypso