IAA
Name two regions in TRIM. (Answer in one go.)
Texas 1, Texas 2, California 1, California 2, East Coast, Midwest 1, Midwest 2, Mountain, Northeast, Northwest, South, Specials
Name 5 process statuses that can no longer be worked
Wait Dispatch, Wait Driver, Wait Tower, Pickup En Route, Title Problem, Check Issued
Name 5 insurance providers we work with.
Name 1 Harry Potter Character
Hermione Granger, Ron Weasley, Albus Dumbledore, Severus Snape, Draco Malfoy, Rubeus Hagrid, Sirius Black, Neville Longbottom, Lord Voldemort
In what region would you find Cleveland branch?
Midwest 1
Which tab in the rules contains the branch pickup hours?
Branch Default Tab
What is IAA's toll free number?
866-339-8349
What is the only vowel found on the middle row of your keyboard?
A
On what TRIM tab would you change the vehicle location on a shop file?
Storage
Sometimes a shop will charge a lump sum storage fee rather than a daily rate, what is the rate term for this fee?
Flat Fee
Until what time can we set a file for callback?
3PM branch time
Name a movie with 'Little' in the title
Examples: Little Women, Little Man, Little Giants, Little Miss Sunshine, The Little Mermaid, Little Nicky, Little Fockers, Little Monsters, Little Shop of Horrors, and Little.
What is the process status once a file is already released?
Wait Dispatch
On what tab do you verify check payable?
Charges and Payment Tab
What does QRD stand for?
Quoted Release Date
What is the symbol for gold on the periodic table?
Answer: Au
Name 5 charge types in the Charge Calculator. (Answer all 5 in one go.)
Admin Fee, Advance Tow, Clean Up, Dismantling, DMV Charges, Dolly, Estimate, Extra Equipment, Fuel Charge, Glass Repairs, Hook Up
What should we say if the owner or shop asks where we're calling from?
“I am in the Philippines but our headquarters is in Miami, Florida."
Name 5 release problems. (Answer all 5 in one go.)
Branch Action Required
Call Not Answered
Cancel Request
Future Release Date
Necessary Information Is Missing
Note only
Owner Requested to Remove Personal Items Prior to Pickup
Owner Unaware of Total Loss Status
Special Form Required
Storage Location Delay - Charges Not Ready
Storage Location Delay - DOL Conflict
Storage Location Delay - Inspection Not Complete
Storage Location Delay - Owner Release Required
Storage Location Delay - Provider Release Required
Storage Location Delay - Waiting On Settlement Check
Tear Down Charge Needs Approval
Neo, Morpheus and Trinity are all characters in what sci-fi movie series?
Answer: “The Matrix”