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Delivery
Website
Call Types
General
100

Standard Delivery Timeframe of orders.

1-3 Business days

100

True or False:

We are not allowed to place an order on behalf of our customers. 

True

100

True or False

" Where is my shipment" is not one of the common issues that you will encounter if customers concern is about Online orders.

False

100

Type of downloadable content in a physical form that uses VAN 16 to be redeemed.

Point of Sale Activation or POSA Cards

200

The amount of pre-order items to be eligible for Free shipping.

$59 above.

200

Where to check self help instructions about warranty and exchanges.

Help Center

200

How long can customer points be redeemed to use before they expire?

13 Months after being Accrued

200

What type of orders are PR, AK, and HI allowed to place on our website?

PRE-ORDERS

300

The standard local time cut off for the Same Day delivery.

4PM Local Time

300
Tab from our website where customer can check estimated about of STORE CREDIT OR CASH they will get.

Trade In

300

The common identification information that customer should present for in store transactions.

ID and copy of receipt/ Proof of purchase.

300

TRUE OR FALSE

Customer should expect to receive 90,000 points from a $4,000 of purchase.

False it should be $4,500

400

How many emails should a customer who purchased an item through SSD expect to receive?

 

2 emails

- Order Confirmation

- Delivered Item

400

How to track an order from the website.

Track Order | My account

400

Pre-order deposit for In-store Transaction.

$5 Games and $50 Consoles

400

The defaulted payment method that will show in our system for WIS ordered items for In-store transactions regardless of initial payment method.

Gift Card

500

The shipping carrier of Same Day Delivery orders. 

Walmart Go Local and Uber

500

This will show you a detailed information of all customers point redemptions, including the date, the number of points used, and what you they redeemed.

Rewards Activity

500

How long does the store hold a pre-ordered item on behalf of a customer before it can be purchased by another customer?

 

48 hours after the Released date.

500

With what type of shipping method should that customer expect three emails to be sent to their email address? Kindly state the content of above-mentioned emails.

Same Day Delivery

- Order Confirmation

- Item shipped out

- Delivered