We LOVE Acronyms
Used by Support to reduce labor: AA
What is Auto Analyst?
Athleta - Power to the her
What is Power to the SHE?
We transitioned to this platform that's better than Classic + Metal that diverts electricity into the ground
What is Salesforce Lightning Rod?
40 - The number of countries with Cognizant offices
What is Over? (50+)
This DREAMY robot can chat about your order
What is Jeannie?
Enacted January 2020, this legislation is designed to protect customers: CCPA
What is California Consumer Privacy Act?
Intermix - Delivering highly personalized shopping experiences aimed at delighting fashion-backward consumers
What is delighting fashion-FORWARD consumers?
2019 operating system upgrade + Popular cowboy head covering with a wide brim and high crown
What is Windows 10 Gallon Hat?
25% - Average Emails per Order were down what percent in 2019 over 2018?
What is Over? (50%)
The expansion of this program keeps customers QUITE loyal
What is BRIGHT?
Steps that support agents follow to assess an order: FPP
What is Fraud Prevention Process?
Hill City - Premium performance ladies apparel brand, offering highly technical clothing for every part of life
What is MEN's apparel brand?
Leadership competency learning series + 2017 animated film with Alec Bladwin as an office infant
What is Lead Like a Boss Baby?
2.25 million - DCs broke records BF-CM, processing this number of units per day
What is Under? (2 million units per day)
This #1 recruiting resource in 2019 helped us SUCCEED and meet our hiring goals
What is Indeed?
The PO in GSC&PO
What is Product Ops?
Don Fisher - Do more than wear clothes
What is do more than SELL clothes?
Singing competition on NBC + Consumer feedback
What is The Voice of the customer?
60,000 - The number of Facebook posts were answered by the Social team last year
The Brand Analysts would SCREAM GREETINGS when they attended 39 of these in December
What are Team Meetings?
A discipline that guides how you prepare, equip, and support individuals. We had a lot of this in 2019! CM
What is Change Management?
Old Navy - The latest fashions at great prices for the entire family
What is for the WHOLE family?
Our upscale brand + When you combine different but complimentary items
What is Intermix & Match?
3 - The number of US online fulfillment centers that are using paperless invoices
What is Over? (5)
This OCCUPANT of a building (their HQ) in Teaneck NJ employs 289,000 people globally
What is Cognizant?