Hughes Contacts
Employee Handbook
Welcome to GardaWorld
Emergency Response
SOP
100

Name all Members of HNS Security

Jim Donovan, Glenn Baker, Jennifer Luther, Lynda Pelkey

100

What is the GardaWorld standard max length for facial hair?

1/4 inch 

100

This is the number one cause of injury in the workplace at GardaWorld.

Slips, Trips & Falls

100

When Responding to a Medical Emergency what should you bring with you?

First Aid Bag with AED
100

The minimum dollar amount value any lost and found item requires an incident report

$50

200

For All Subpoena requests during business hours who should the call be directed to?

Linette Haskins

200

This is the name of the set of expectations every employee is upheld to in the Handbook.

The Rules of Conduct.

200

The 4 GardaWorld Core Values.

Vigilance

Trust

Respect

Integrity

200

For any incident/Issue inside of a Vault who are the 2 primary contacts

Lynda Pelkey and Jim Donovan

200

Children are strictly prohibited at all times from the following locations...

- Manufacturing/Test Floors

- Warehouse Areas

- Machine Shops

- Labs

300

The name of the Hughes Photographer

Donald Randazzo

300

This is how every employee can access the Handbook at any time.

EHub

300

What the 10-5 rule is referring to.

At 10 feet, Smile and Make Eye Contact

At 5 Feet, Greet the Customer/Employee Warmly

300

When responding to an elevator entrapment what is the one primary item you should always bring

Elevator Release Key

300
Security Staff will use the following greeting when answering incoming calls...

"Hughes Network Systems Security, Officer _____ speaking, How may I help you?"

400

Who Should be contacted first for all HVAC related maintenance issues during business Hours?

Robert Pannell

400

Number of hours an employee must work weekly to be considered full time for benefit purposes.

30

400

The 3 Steps of Service.

Warm Welcome

Fulfill Any Needs

Fond Farewell

400

Upon a fire alarm activating, What is the quickest way to identify where the source of the alarm is coming from?

The buildings Fire Alarm Annunciator Panel

400

While on a Patrol overnight, The officers should be checking each of these 4 primary things...

1) Coffee Pots

2) Lights

3) Temperatures of AC Units/Rooms

4) VP Doors Secured if door has lock

500

Name the 3 HNS Employees you would contact for an upset Customer on property?

1. Demetric Anamateros

2. Sindhu Rajan

3. Liza Bungard

500

This is our Mission Statement listed on the Core Values card.

To be the leading provider of business solutions and security services in the world.

500

The year Stephan Cretier founded GardaWorld

1995

500

Anytime a police officer comes on site, What should we do?

Contact Glenn Baker
500

Name 5 of the EVPs or Higher listed in the SOP

Mike Dugan, Charlie Ergen, Pradman Kaul, Paul Gaske, Grant Barber, Adrian Morris, John McEwan, Dean Manson, Dave Zatloukal, Paul Kay