Gas leak inside/ outside
The 4 requirements for doing a gas leak order?
Caller reporting a strange smell, odor, leak, or gas detector alarm sounding.
"Hi, this is John. I was digging with my backhoe and hit something hard." - What are the questions you will ask next? (Multiple name at least one)
What is: 1) Do you smell gas? 2) Is there equipment in the area? 3) Any vehicles in the area? 4) Any construction? 5) Is the pipe metal or plastic?
Full meaning of CGI?
Number 1 rule to issue a No Gas order.
"I'm calling because I was walking into my house after getting groceries, and I smelled gas. Well, I assume its gas, it smelt really bad. Especially right inside the door. Can you send someone to look?" - What is the order type
What is a gas leak inside order.
First step for WE/WPS gas leak when determining the next course of action
What is Check NaviGate to verify if gas facilities within ½ mile or 2,640 feet of location.
A construction contractor made contact with a gas pipe. They call to report this. First, they say the gas caused a headache, then they backtrack and say they are fine now. Is an injury form needed?
What is, they initially reported it, so an injury form is still needed?
When you place a CGI order, and the customer will not be home, and the customer gives the okay to enter the premises, that also means the home. (True or false)
What is false
Questions to ask to verify if no gas order is truly needed. (3 questions name 1 minimum)
What is
1) Are any of your other gas appliances working?
2) Can you turn them on and see a flame?
3) Can you please check the tag on the appliance to verify if it runs on natural gas?
"High Im calling because I have no gas. I called yesterday, and they said I did when they looked at my new account, but I still don't." - Why did the order get cancelled by MERC MGU Dispatch?
What is they were NPSOd and need to go to credit
Mileage required to take into account to determine how to handle the call.
What is with in 1/2 mile or beyond 1/2 mile of our gas facilities?
What 4 things do you put in the instructions of a gas dig in order?
What is: 1) Additional information regarding the situation, i.e., police and fire en route. 2) Name of contractor or person onsite, including contact information. 3) Locates the number if applicable. 4) Best way to approach the site (if applicable)
A customer calls back a second time because they need a relight. What do you copy and paste into the instructions?
What is- Copy the remarks and paste them in the Issue Premise Order instructions
What do you advise the customer if they say they won't be home? WPS/ MERC/ MGU
What is, they must be 18 years or older, and call back when they are home (WPS/MGU). And the technician will enter premise with no one present if the customer gives permission, and with verbal instructions on how to access the premises are documented. (MERC)
"Hi, this is Sheriff Smith. Can you give me an ETA?" What steps do you take WPS only when requested right away, and or not immediately?
What is place a call to the Crew Leader/Shift Leader to contact Dispatch for an ETA. Or you can notate on the order ETA requested and put the number to call.
You must document in the instructions of the order what the customer is wearing, where they will be, and the safety advisements. (True or false)
What is False
With a MERC/MGU Gas dig in, what do you put in the instructions that you don't with other utilities such as WPS?
What is cross street name?
A customer called in to get a relight after a house fire. You have the order created, but its not going through. What are you missing?
What is- The meter has been removed
What do you tell the customer if they say all their natural gas appliances except one don't have gas?
What is because one appliance has gas this leads us to believe you will want to contact an HVAC tech or contractor?
"Hi Im calling because I was in my house and my alarm is going off for the carbon monoxide, and I feel really dizzy. Well, so I went outside to get some fresh air, and now I smell gas!" What order(s) is this or are needed/ actions you take?
What is- Complete a leak outside gas order, then call public safety for the carbon monoxide, and submit an injury form for the dizziness?
What do you put in the instructions if a Field or DOC indicates a leak was detected and repaired?
What is: 1) Do Not Dispatch. 2) Employee’s name reporting leak. 3) Leak location. 4) Additional information regarding the situation.
What are the 5 safety advisements you provide if there is a fire at a dig in?
What is
A customer called to report a gas leak. The tech went out to inspect the situation. The customer is now calling back to get relit. You don't look at the previous order or order history and place the order anyway. Your order is now cancelled. Why did this happen?
What is- The order history shows the tech found that repairs were needed with the furnace. The tech's notes also state that he informed the customer that repairs are needed before we relight.
A customer calls, reporting they have no gas. This could be from a dig-in, meter exchange, or operational outage. In this scenario, what order will you do?
What is CGI Relight
"This is Susie with Brown County Dispatch. I called earlier, and the call dropped. I'm calling to report a small gas explosion at a residence. 911 is on the scene. No known injuries at this time." - What is the order type and instructions? (Hint: 3 parts)
What is a Gas trouble order, Gas fire, Third party?