EH&S
Customer Experience
Key Performance Indicators
Excellence
Human Performance
100
In 2017, this rate calculation increased by 9 additional injuries versus 2016's performance.
OSHA RECORDABLE INCIDENT RATE
YTD August: 1.39 ↓
Year End Goal: 1.20
100
This corporate strategy centers around improving the way we work to optimize O&M and capital costs.
Business Cost Optimization
100
This budget has an impact on Net Income.
O&M BUDGET
YTD August: $107.2M ↓
Year End Goal: $144.4M
100
This model covers Regulations, Controls, Performance & Compliance and Documentation.
COMPLIANCE MANAGEMENT MODEL
100
This rule affords workers time before starting a job to detect conditions not anticipated by work planning and the pre-job briefings.
TWO-MINUTE RULE
200
A 360° walk-around is a tool that can help prevent these types of incidents.
MOTOR VEHICLE COLLISIONS
YTD August: 35 ↑
Year End Goal: 56
200
This mobile tool allow customers to take a hands-on approach to their service, from paying their bill and monitoring their energy usage, to reporting outages.
CON EDISON MOBILE APP
200
This budget is comprised of individually planned projects and programs.
CAPITAL BUDGET
YTD August: $637M ↓
Year End Goal: $917M
200
A Guiding Principle associated with:
1. Establishing High Standards of Performance
2. Purposeful Field Visits
3. Actively Monitor Operating Trends
LEADERSHIP ENGAGEMENT
200
This tool can be used to improve your chances of performing actions on the correct component when similar components are in proximity. Try not to spend too much time waiving it.
FLAGGING
300
These rules are defined as a work procedure or safety requirement that, if not followed, could result in a severe injury or fatality, or place other individuals (employees or members of the public) at significant risk.
RULES WE LIVE BY
YTD August: 1 ↓
Year End Goal: 0
300
This asset is used in our gas supply portfolio for peaking and it offsets peaking contracts. It is vital to a reliable supply of gas during winter’s coldest days.
Liquefied Natural Gas Plant
YTD August: 78% ↑
Year End Goal: 95% by November 1st
100% by November 9th
300
This program is one-third of Gas Operations Capital Budget.
Main Replacement Program
YTD August: 54.18 Miles ↓
Year End Goal: >= 91 Miles
300
The collective makeup within our workforce that may include visible differences and similarities as well as not so apparent characteristics.
DIVERSITY
300
Daily Double!!!
The story about these two young star crossed lovers whose death ultimately reconciled their feuding families was written in the late 1500's by William Shakespeare.
(Hint: Three Way Communication)
ROMEO & JULIET
400
Actions or omissions that did or could have resulted in an unsafe working condition, personal injury, equipment damage, customer or equipment outages, or operation of equipment not consistent with its design.
OPERATING ERROR
YTD August: 7 ↑
Year End Goal: 14
400
This change in definition led to performing inside building Leak Survey and Atmospheric Corrosion baseline inspections as per PSC mandate.
SERVICE LINE DEFINITION
Business Districts by December 31, 2018
Non-Business Districts by April 20, 2020
YTD August: 35,544 ↑
Year End Goal: >= 42,357
400
Vision 2020 has this response time set at 93%.
30 MINUTE RESPONSE
YTD August: 91.6% ↑
Year End Goal: 90.6%
400
We are committed to leading the broader enterprise and our organizations to growth and excellence. Our business strategy, goals, and priorities are the foundation for all that we do. We lead with integrity and do what is right.
ENTERPRISE LEADERSHIP NORMS
400
You'll shine bright when you implement this tool to help prevent errors when touching equipment to change its status.
S.T.A.R.
STOP-THINK-ACT-REVIEW
500
Daily Double!!!
An assignment that could be activated if an event occurs that requires Con Edison to implement an all-hands emergency response. Your role(s) may vary from your day-to-day responsibilities, and/or involve working in a different part of the Company’s service territory. Given these infrequent circumstances, the focus on situational awareness and working safely is more important than ever.
SYSTEM EMERGENCY ASSIGNMENT
500
Employees taking this seminar will be able to act as a positive force in customer satisfaction efforts.
ENHANCING CUSTOMER RELATIONSHIPS SEMINAR
500
This type of inventory poses the most risk to public safety.
WORKABLE LEAK INVENTORY
YTD August: 169 ↓
Year End Goal: <20
500
This is how organizations, groups, their leaders and their members provide ways that allow everyone, across multiple types of differences, to participate, contribute, have a voice, and feel that they are connected and belong.
INCLUSION
500
An error-prevention technique involving a verbal agreement between two individuals prior to a specific action and/or task.
PEER-CHECKING
600
Injuries that arise from electrical, gas or steam systems, including but not limited to, electrical shocks, burns, exposure to asphyxiants, equipment/material impacts, or falls from heights greater than 4-feet, and require hospitalization for medical treatment exclusive of observation/diagnostic procedures.
HIGH HAZARD INJURIES
YTD August: 0 ↑
Year End Goal: 0
600
Daily Double!!!
We will be industry best in class in safety, operational excellence and customer experience. This will be achieved through a diverse team that embraces differences, and values the contributions of others.
VISION 2020
600
Categories associated with gas damages per 1,000 one-call tickets.
MISMARK, COMPANY/COMPANY CONTRACTORS, TOTAL DAMAGES
YTD August: 0.86 ↓, 0.31 ↑, 2.15 ↓
Year End Goal: 0.5, 0.31, 1.92
Potential Negative Rate Adjustment of $6.5M
600
Daily Double!!!
A best-in-class work and asset management system that will centralize information across operating systems, transforming Gas Operations into an agile and optimized intelligence hub.
GAS CENTRAL
600
Following the intent and direction provided in the procedure.
PROCEDURE-ADHERENCE
