EH&S
Customer Experience
Key Performance Indicators
Excellence
Human Performance
100
Staying at least six feet away from other people whenever possible, and wearing a face covering when you can't keep your distance.
Social Distancing
100
The way we do business is evolving, and Gas Operations launched this effort to solicit local ideas to optimize the work we do while saving on cost and maintaining safety.
Gas Tank 2.0
(Business Cost Optimization Initiative)
100
This budget has an impact on Net Income.
O&M BUDGET
100
A 4-step process that identifies opportunities for
improvement to prevent significant performance shortfalls and to limit potential risks.
OPERATIONAL SELF ASSESSMENT (OSA)
100
This rule affords workers time before starting a job to detect conditions not anticipated by work planning and the pre-job briefings.
TWO-MINUTE RULE
200
A 360° walk-around is a tool that can help prevent these types of incidents.
MOTOR VEHICLE COLLISIONS
YTD August: 25 (17 Preventable)
Year End Goal: 54
200
This mobile tool allow customers to take a hands-on approach to their service, from paying their bill and monitoring their energy usage, to reporting outages.
CON EDISON MOBILE APP
200
This budget is comprised of individually planned projects and programs.
CAPITAL BUDGET
200
A Guiding Principle associated with:
1. Establishing High Standards of Performance
2. Purposeful Field Visits
3. Actively Monitor Operating Trends
LEADERSHIP ENGAGEMENT
200
This tool can be used to improve your chances of performing actions on the correct component when similar components are in proximity. Try not to spend too much time waiving it.
FLAGGING
300
These rules are defined as a work procedure or safety requirement that, if not followed, could result in a severe injury or fatality, or place other individuals (employees or members of the public) at significant risk.
RULES WE LIVE BY
YTD August: 0
Year End Goal: 0
300
This asset is used in our gas supply portfolio for peaking and it offsets peaking contracts. It is vital to a reliable supply of gas during winter’s coldest days.
Liquefied Natural Gas Plant
YTD August: 84.5% ↑
Year End Goal: 95% by November 1st
100% by November 9th
300
This program is one-third of Gas Operations Capital Budget.
Main Replacement Program
300
The collective makeup within our workforce that may include visible differences and similarities as well as not so apparent characteristics.
DIVERSITY
300
Daily Double!!!
Discussion about hazards before performing task. Must cover PPE, Special Precautions, Procedural Use and Adherence, Energy Source Controls and Hazards
Pre-Job Briefing
400
Actions or omissions that did or could have resulted in an unsafe working condition, personal injury, equipment damage, customer or equipment outages, or operation of equipment not consistent with its design.
OPERATING ERROR
YTD August: 3
Year End Goal: 12
400
This change in definition led to performing inside building Leak Survey and Atmospheric Corrosion baseline inspections as per PSC mandate.
SERVICE LINE DEFINITION
400
Vision 2020 has this response time set at 93%.
30 MINUTE RESPONSE
400
A model on how to run our business and consists of 10 essential elements resulting in a logical, repeatable, and consistent approach that drives continuous improvement and reduces risks
Pipeline Safety Management System (PSMS)
400
You'll shine bright when you implement this tool to help prevent errors when touching equipment to change its status.
S.T.A.R.
STOP-THINK-ACT-REVIEW
500
Daily Double!!!
Your role(s) may vary from your day-to-day responsibilities, and/or involve working in a different part of the Company’s service territory. The purpose of this role is to help in an emergency response, and the expectation is that this is not voluntary. Given these infrequent circumstances, the focus on situational awareness and working safely is more important than ever.
SYSTEM EMERGENCY ASSIGNMENT
500
Employees taking this seminar will be able to act as a positive force in customer satisfaction efforts.
ENHANCING CUSTOMER RELATIONSHIPS SEMINAR
500
This type of inventory poses the most risk to public safety.
WORKABLE LEAK INVENTORY
500
This is how organizations, groups, their leaders and their members provide ways that allow everyone, across multiple types of differences, to participate, contribute, have a voice, and feel that they are connected and belong.
INCLUSION
500
An error-prevention technique involving a verbal agreement between two individuals prior to a specific action and/or task.
PEER-CHECKING
600
Injuries that arise from electrical, gas or steam systems, including but not limited to, electrical shocks, burns, exposure to asphyxiants, equipment/material impacts, or falls from heights greater than 4-feet, and require hospitalization for medical treatment exclusive of observation/diagnostic procedures.
HIGH HAZARD INJURIES
YTD August: 0 ↑
Year End Goal: 0
600
Daily Double!!!
We will be industry best in class in safety, operational excellence and customer experience. This will be achieved through a diverse team that embraces differences, and values the contributions of others.
VISION 2020
600
Categories associated with gas damages per 1,000 one-call tickets.
MISMARK, COMPANY/COMPANY CONTRACTORS, TOTAL DAMAGES
600
Daily Double!!!
A best-in-class work and asset management system that will centralize information across operating systems, transforming Gas Operations into an agile and optimized intelligence hub.
GAS CENTRAL
600
Following the intent and direction provided in the procedure.
PROCEDURE-ADHERENCE