This is the guide that we refer to when a user has left the Agency and we have received a SAAR to delete their account
What is the Standard or Immediate Removal of an Existing User Account
100
This person is the Georgia/South Carolina Group Manager
Who is Janice Wilson
100
This is the number of GS-12s currently in the GA/SC Group
What is 7
200
The acronym is SLA
What is Service Level Agreements
200
This is the request in Remedy which consists of an automated form and a series of actions for Break-fix, servce degradation or outage.
What is an Incident Request
200
This is the guide that discusses benefits, work schedules, team work, travel, security etc.
What is the Admistrative Topics SOP
200
This person is the East Region Branch Chief
Who is Lena Allen
200
This person presented the Equipment Disposal and Donation Process during our Charleston Group Meeting in 2008
Who is Kathy Fields (Presentation was prepared by Wylie Owens but PRESENTED by Kathy Fields)
300
The acronym is SRM
What is Service Request Module or Service Request Management
300
This is the Interactive alerting application that will send notifications to the TSD Blackberries when a new request has been assigned to their group in Remedy
What is Alarm Point
300
This guide provides procedures on how ITS will provide support where a work location is not a standard supported location and where the person is located in an office that is not a standard government office such as GFRs and Warehouse Examiners
What is the Remote Support SOP
300
This person is the TSD Deputy Director
Who is Debbie Sanders
300
This is the number of ITS Staff currently in the CA/HI/PB/NV group (including the Group Manager)
What is 16
400
The acronym is ISSPOC
What is Information Systems Security Point of Contact
400
An authentication process that uses an ID and Password for an individual to access an online application such as EATS and Remedy.
What is eAuthentication or eAuth ID
400
This guide provides procedures for the relocation of a site due to emergency or standard situations including the move of cables and equipment.
What is the Site Move SOP
400
This person is the TSD Director
Who is Larry Brooks
400
All Leave including Legal Holidays, Jury Duty, Compensory, Credit, Sick, Annual, etc. should be charged to this accounting code.
What is Y4
500
The acronym is ITIL
What is Information Technology Information Library
500
This is the additional section under the Service Request Module that will only be available to Group Managers or ISSPOCs
What is the SAAR Requests
500
This guide is a list of acronyms, terms, and definitions that are commonly used by TSD
What is the Glossary of Terms
500
This person is the ITS Associate, Chief Information Officer
Who is David Shearer
500
This is the location for finding information regarding all current project time lines for TSD.
What is Project Milestones located on TSD Internal SharePoint site