page ops
share me the support we provide to manage only.
global page
verification
bm banhammer
page banhammer
ad account banhammer
is ig disabled support for unmanaged?
yes
chat whitelist requirement
managed
no banhammer
how many days for advertiser to pay if they get invoicing
30 days, or 60 days
What is the requirement to apply global page?
Admin
managed(check in CRM using ad account)
fill in the form
What is the permission we need to have for appeal BM banhammer
Admin only
list down ig support eligibility
direct access in IG
have page role
have role in bm
hashtag for whitelisting chat
#allowlisting
Role to request monthly invoicing
admin and finance editor role
Page verification requirement.
give me 4
Admin
managed only
name follow guideline
content posted
profile pic
cover photo
What is the correct playbook tagging if Page banhammer
AAA- status- banhammer
how can we support for ig hacked?
managed- check ad account in crm
provide the new email
case status for escalate chat whitelist
escalated- fbcs
list down the requirement for invoicing
have fb rep in ad account
spending 10k permonth for 3 monthno outstanding balance
Alibaba have a page unable to advertiser. UBD show ACE hammer. what info we need to request?
Page ID
ad account
How should we proceed if managed client reached out to us but his account quality need to verify his ID
can just proceed rightaway
IG shopping. Can media creator apply IG shopping
Yes
personal profile disabled. what asset we need to ask for investigation?
new email
ad account
list down the info we require from advertiser before we iniate in crm.
give me 4
address
phone number
website
spending prove
business type
List down the Page structure. we have 3 type:
Market page- to send ppl to the page they set up with language and country they set.
Default page- the page that will show for those user that did not fullfill the market page setting
Root page- for admin to manage structure.
How many days it might take if advertiser file in appeal for banhammer?
up to 5 days
the process to handle ig disabled
1) get handle name
2) check role
what is the contact form we select for login access issue?
User Account Access Issues
Angel is from Malaysia. she is working in agency. what type of liability she is using
normal liability