DigiKey Facts
The year DigiKey's first website launched.
What is 1996?
Where order status can be obtained by a guest user.
What is "Order Status" link under HELP at the bottom of the website?
The number of football fields which could fit in PDCe.
What is 22?
The first step in the ASAP approach for diffusing an angry customer.
What is "apologize"?
Final command to manually invoice a bill only.
What is POS?
The number of products DigiKey keeps in stock.
What is 1.9M+?
The tool used to allow a customer to share their screen.
What is Co-Browse?
The DMO entry for stock removed from an order by the Control Room.
What is PICKERRROR SHIPPABLES AUTO?
Customers can hear this through the phone.
What is a smile?
See which invoice a part shipped on.
What is SPH?
The number of orders shipped each year.
What is 6.5 million +?
ISO Certification is located here.
What is Certifications & Security in the Site Map?
The acronym used for the part storage system.
What is OSR?
To put yourself in the customer's shoes.
What is showing empathy?
Parts contained in a kit.
What is PAS?
The DigiKey tagline.
What is "We get technical"?
DigiKey Environmental Conservation, Education & Waste Reduction information is located here.
What is Certifications & Security in the site map?
The name for the process of "re-picking" parts.
What is a Chase Wave?
The first full week in October each year.
What is Customer Service Week?
Box split for a detail.
What is SPL+detail#?
The number of products available on our website.
What is 15.3 million +?
Checking status of an order registered or guest user.
What is the "Order Status" link under "Help" at the bottom of the website.
The name for a group of pick stations.
What is a Pick finger?
To promptly and accurately resolve customer concerns in a consistent, fair and friendly manner resulting in a satisfied customer who will continue to purchase from Digi-Key. Emphasis to be placed on providing superior service levels.
What is the CS Mission Statement?
View salesorders a particular quote was loaded to.
What is QLO?