That's So Basic
What's our phone number
778-910-2600
How long do I have to wait to eat and drink after fluoride?
Avoid brushing, flossing, hot drinks, and anything with alcohol for 4 hours
What is oral sedation?
A pill to help you relax during dental treatment
Some people may even drift off to sleep
Who can apply for the card?
Only the residents of Canada.
What's the difference between a To Do and a Memo?
To Do will only show for the person making the note.
Memo will show for everyone.
What's our address?
10741 King George Avenue V3T 0V5
I had a filling done at your office recently, and my tooth is sensitive.
If the bite feels normal: Sensitivity after a filling is quite common and usually goes away on its own within a couple of weeks, sometimes it can last about a month. Would you like to book an appointment to see the dentist, or would you prefer to wait and see if it improves?
If the bite feels high: It sounds like the filling might need a slight adjustment. When you’re numb, it’s easy to bite differently than you normally would. Let’s book you in for a quick bite adjustment. What time works best for you?
What sedative do you use to put me to sleep?
Triazolam (trai·ay·zuh·lam)
For how much amount can I apply?
Dentalcard can pay anywhere from $500- $40,000.
What do the different colours mean when looking at the Recare heading in the sidekick?
Green - Booked
Orange - Pending
Black - Not pending
Red - Overdue
Street Parking: Free parking is available on 107A Avenue and 135A Street.
At some point in time commercial underground parking
Underground Parking: Free commercial underground parking is available in our building (The Grand on King George), accessible via 135A Street. Parking spots are first-come, first-served. Currently not available
My temp crown came off/broke.
If no sensitivity or sharp edges and the next appointment is in 1-2 days: If it’s not bothering you, it’s okay to leave it alone until then. Just avoid chewing on that side. What do you prefer?
If there’s sensitivity, sharp edges, or the next appointment is 3+ days away: It’s best to come back to the office so we can take care of it. Let me find a time that works for you.
I have a sedation appointment booked, and I just got my nails done, is that okay?
Need at least one fingernail free of polish, acrylic, or gel to monitor your heart rate and breathing during the procedure for your safety.
Remove the nail polish or artificial covering from one fingernail before your appointment
Can I pay off early ?
Yes, you can pay off early with no penalties.
It will also build up their credit score.
Your interest payments also stop.
When is the best time to disable review requests, if needed?
Before checking the patient out!
Can I bring a pet?
We don’t allow pets in the office unless they’re a service animal. If you have a service animal, just let us know ahead of time. Thanks for understanding!
I am still bleeding, is that okay? (patient had surgery today)
It’s normal to have some light bleeding for up to 24 hours after your dental treatment. As long as it’s not interfering with activities like eating or talking, you’re likely okay. Try biting on gauze again for 30 minutes, applying constant, firm pressure. If you’re still unsure, feel free to email or text us a photo of the gauze, and we’ll let you know if the bleeding looks normal.
What are my diet restrictions before sedation?
No food or drink for 8 hours before your procedure, except water and clear fluids (pulp-free juice, clear tea, black coffee—no alcohol).
Stop all clear fluids 2 hours before.
Why should I consider it, the interest rate is so high?
The interest rate for the credit card is 20%, whereas for Dentalcard interest rates start as low as 9.9%.
When do you use Head of Household and when do you use Responsible Party?
I still don't know!
What's our fax number?
778-907-2800
How long does the numbing last/When can I eat and drink?
Usually lasts 2–3 hours
Can vary depending on the person and the treatment
Can eat and drink whenever you feel ready, though
Usually a good idea to wait a bit if you can
Be careful not to bite your cheeks or tongue by accident and watch out for hot foods and drinks
I usually take [this medication] in the mornings, can I still take it before my sedation appointment?
It’s best to check with the dentist.
“That’s a great question—thank you for asking. I don’t know the answer, but I’ll check with Dr. ___________ and get back to you as soon as possible.“
Make a note for the dentist
I scanned the QR code, it is asking for my SIN, my income etc. – Will this affect my credit score?
This is just a soft initial check
Will not affect your credit score
SIN is not required for the pre-application
However, providing SIN is recommended as it can help speed up the pre-approval process
How do you search for an inactive patient?