RFID
What is the RFID Checklist
Name of AP Policy and how many times do we sign off on it
What is, AP440 and once per quarter.
Name something that must be done at opening by the MOD
What is, Audit refunds from the previous night
What should you do if you suspect internal theft?
What is - contact your RAPM or DM for further guidance
How do you use a fire extinguisher?
What is - PASS (Pull, Aim, Squeeze, Sweep)
Name something that a closing associate can do, that will help the manager performing the RFID Count in the morning
What is branding/folding, making sure all RFID tags are out and visible and opening salesfloor bunker drawers
What is: Hi! I saw you were admiring that pink shirt, would like you for me to hold it for you while you shop around? Would you like for me to get a fitting room started?
Name something that must be done at closing
What is, have a second employee verify the deposit and sign off on the logs
The purchasing customer does not have an email address, so I put my own email in the system instead
What is, Loyalty Fraud
What is a Code 0 used for?
What is, an undesriable person is inside the store or on the phone, asking inappropriate questions or making us feel uncomfortable
How many employees should perform the RFID count?
What is TWO
When can you call mall security and/or Police in regards to shoplifting?
What is, only in an emergency and/or with the approval from your DM or RAPM - NOTE: Shoplifting is not an emergency
When can you start closing the registers?
What is - when all customers exit the store for business
If an employee claims that money is stolen from their wallet, what do we think allowed this to happen?
What is, leaving their locker unlocked - partner with your RAPM
Where can I find the evacuation meeting point?
What is, the red AP Binder
When should we use the foil RFID bag?
What is, for any SFS orders that remain inside the store but the manifest was closed and/or if we have unconfirmed boxes physically present inside the store
When are you allowed to physically stop or detain a shoplifter?
What is, NEVER!
How many employees are required to be on schedule for a closing shift?
What is, TWO!
How can you report integrity concerns annonymously
What is, the confidential hotline number
What must never be blocked or obstructed?
What is, the back door and electrical panels
When should we seek further approval for an RFID Count?
What is, anything below 98.5% and 99% for Target Stores
What should you do in the event a shoplifting does occur?
What is, file a Merchandise Loss/Shoplifting Report on GDNet and call your DM or RAPM for guidance if it's a large theft
What must the closing manager do before leaving the store for the night?
What is, perform employee bag inspections and set the store alarm
Who is entitled to use your employee discount?
What is, the employee, spouse or dependants only
In the event of a lockdown situation, what should the MOD do, only if safe to do so?
What is, lock the front door/gate and get everyone to the stockroom - contact DM and RAPM