GDPR
What does GDPR stand for?
General Data Protection Regulation (GDPR)
What is active in INK to ensure emails are sent safely ?
Virtru
How do I remove someones name thats in a note?
Delete the note
Mention 5 examples of Personal Data
Ongoing balance
full names
contact number
email address
full address
How do we report a data breach?
If you’ve spotted a data breach please report to your TL and complete the Google Form
In serious cases it may be necessary to report to the Information Commissioner's Office (ICO)
Our data protection team then scores the breach to determine the severity of any risk.
Once the incident has been marked by one of the Data Protection team you will receive a slack to let you know the next steps.
You, with support from your TL will need to investigate how the breach happened and ensure the account is now correct going forward.
Get in touch on #Data_Protection_Advice channel if you need any support!
We only get 72 hours to report to the ICO, so letting us know straight away is super important
How do I remove a user?
Never delete the main user as this will be the account holder.
You can however remove any other users from the account.
Can we confirm banking details with customers?
Under no circumstances should we ever confirm bank details.
What rights do customers have under the GDPR law?
Right to Access: You have the right to go to the librarian (us) and ask: "What books (data) do you have checked out in my name?"
Right to Rectification: If the librarian has your address wrong, you have the right to say: "Hey, that's not right, my address is actually this!" and they have to correct it.
Right to Erasure ('Right to be Forgotten'): In certain situations (like if you close your account and we don't have a good reason to keep your info), you can say: "I don't want you to keep those books (data) anymore," and we have to delete them.
Right to Restriction of Processing: If there's a problem with your account or the info we have, you might say: "Hold off on using that info for now until we sort this out," and we might have to limit how we use it.
How do you report a phising email ?
HOXHUNT
What should we do when a customer wants to set up a DD via INK?
If a customer wants to set up a DD via INK, we can do this but we must ensure to DELETE the INK after the details have been received
If a customers sends personal bank details (long card number) ask for this to be deleted and educate the customer on safer sharing to protect them but reassure them they re safe with us.
For GDPR ,what do we say on an outbound call?
Hello there Mrs X, just before we begin, I do need to let you know that this phone call is being recorded for training and monitoring purposes”
How do I change billing name?
Process a change of tenancy to change the liability for the bill
In which system do we take payments?
Nextwave
What are Data subject rights?
Think of these as the powers our customers have when it comes to their own personal information that we hold here at E.ON Next. Just like you have rights as an individual, GDPR gives our customers specific rights over their data.
What is a SAR, how much does it cost and how long does it take to process?
Subject access request
Free
30 days