Introduction to SGO
How many zones are there in SGO?
22 Zones
Name the account used for CWEB PLUs.
RWS WEB ONSITE
List 3 examples of prohibited items.
Balloons, Scooters , Durians , Drones , E-luggage*
What was latest BAR for SEAA Admission?
SG60 Bundle at $60 for 2 adult admission.
Name 3 Radio Codes commonly used at GE.
10-4, 10-9, 10-13, 11-11,Signal 70
What is the name of the retail shop in SGO?
Singapore Oceanarium Shop
List all the accepted FOPs.
Cash , Card , Alipay , WeChat , BOCA , RWS Gift Voucher , Hotel Charge , GD
If Guests wish to re-enter but do not have a ticket, what are the alternatives for us to verify?
Re-entry Stamp, Photo of themselves in the park, Time of Entry
List the hotels whereby Guest is entitled to HTL Key Card discount.
Hotel Ora , Hotel Michael , Crockfords Towers , Equarius Hotel , Genting Hotel Jurong
Name one Service Rule to elevate your Customer Service Standards.
3M1M Rule, Thematic Verbiage,Directing with open palms
What are some possible new attractions to expect in SGO?
4D Show, Play-net
What are the FOPs that cannot be combined?
GD
Hotel Charge
Card & Card
List 3 error prompts encountered at Turnstiles.
Media Not Found , No More Entries , Reissued Damage
List the 5 tiers of Genting Rewards Membership.
Classic, Gold, Maxims, Platinum, Crockfords
Describe and demonstrate the WOW with a smile gesture.
.
List the facilities available at the Research & Learning Center.
What are the 3 parks respective cost centers and who are their current authorizers?
SEAA: 3221 - Yap Chee Wee, USS: 3037 - Kuah Bee Yan, ACW: 3205 -
Guest approaches the Entrance and mentioned that their Child's birthday is today. What can you do to elevate their overall experience in the park?
Wish Child a Happy Birthday, Direct to OOH DI Counter to claim a Birthday Voucher.
Name at least 2 RWS F&B outlets that Guest cannot utilize AGVs.
Ocean Restaurant , Osia Steak & Seafood Grill, Feng Shui Inn, Soi Social, Syun, CHIFA!, Sugarra, KA-MON
What does W.O.W. stand for?
Welcoming, Open-hearted, Whimsical
What are the 6 chapters in SGO?
Chapter 1 - In the Beginning, Chapter 2 - At the Surface, Chapter 3 - Sunlight, Chapter 4 - Into the Deep, Chapter 5 - Midnight, Chapter 6 - A new Horizon
Guest has PKG SEAA + DOL OBS from TA. Guest wants to upgrade to SEAA VIP FIT. Calculate top-up & prepaid amount. PKG Price: $64 ($41+$23)
Top-up: Prepaid:
Tour Guide approaches you at the Entrance with a total of 39 pax in their group. The Tour Guide insists that they will stay with you to scan the tickets while the Guests enters first. How will you tackle this situation?
Inform Tour Guide that scanning of Admission Tickets has to be done one at a time to account for all the Guests that is entering.
List all the Dolphin Island and EDU Programmes available.
Dolphin Encounter,Dolphin Discovery Dolphin Adventure,Dolphin VIP,Dolphin Observer, BTS, SEAA VIP, JOD
What is the purpose of gathering Guests’ feedback?
To identify opportunities to enhance and improve overall Guest Experience.