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LMI's Island
3 Agents is Company
100
This service includes Temporary file removal, startup item cleaning, and registry clean up, as well as removing unwanted programs (but not viruses).
What is a PC Tune-Up?
100
This service is the same as a PC Tune-Up, but also includes the installation of a single software application.
What is a PC Setup?
100
This service involves removing viruses and malware from the client's suspect.
What is a Virus and Spyware Removal?
100
This service covers resolving trouble with a client's existing printer.
What is a Printer Troubleshooting service?
100
This service includes setting up a new wired (USB) printer or setting up an existing printer with a new PC.
What is a Printer Setup?
200
This service includes setting up file sharing for a client, but NOT creating or securing a new wireless network.
What is the Add Device to Existing Network service?
200
This service includes the installation of 3 separate pieces of software for the client, and is covered under GSTS.
What is a Software Install?
200
This service covers setting up a new wireless router for the client.
What is a Wireless Setup and Troubleshooting service?
200
This service includes setup and configuration of up to 2 email accounts, and the installation and configuration of an email client.
What is an Email Setup service?
200
This service would be offered to a client that needs their photos and videos (as well as other files) moved to an external hard drive.
What is a Data Transfer service?
300
This service includes setting up and securing a client's wireless network, as well as adding devices to the computer.
What is a Wireless Setup/Troubleshooting?
300
This service is offered when a client needs to redo or finish a service that was started at a Best Buy store and either not completed or not completed correctly.
What is a Transferred Precinct Service (TPS)?
300
This service includes software installation, updating of databases, and, in some cases, removing viruses.
What is a Subscription Software Service?
300
These are the three main categories of services not covered by GSTS.
What are Data transfers, Wireless troubleshooting, and Training?
300
This service includes setting up a new wireless printer.
What is the Printer Setup service?
400
Geek Squad was started with these three things.
What are a cell phone, $200, and a bicycle?
400
This service includes setting up printer sharing.
What is an Add Device to Existing Network service?
400
This is the offer that is sent when the client experiences a serious system crash or Blue Screen of Death.
What is a Virus and Spyware Removal service?
400
These are three services that cost $49.99 if not already entitled.
What are 3 of the following: PC Tune-Up, Email Setup, Printer Setup (USB), and Software Install?
400
These two services include everything covered in a PC Tune-up, and more!
What are Virus and Spyware Removal and PC Setup?
500
This is the queue in LMI that a Tuneup, Vispy, or Subscription Software Service would be placed into during the dispatch process.
What is the GSOS Fulfillment queue.
500
This service is for suspects that are unable to properly update Windows.
What is a Virus and Spyware Removal service?
500
This is the year that Geek Squad acquired Best Buy.
What is the most historically significant event of 2002?
500
This should be offered to a client who requests the installation and setup of Adobe Photoshop, Quicken, and iTunes and needs Adobe Flash, Java and Adobe Reader installed. Additionally they want Outlook installed and setup with their email address and a brand new wireless printer setup.
What are PC Tune-Up, Software Install, Email Setup, and Printer Setup?
500
When the client is not interested in GSTS but has subscription software that needs to be installed and wants a Tuneup we send this offer.
What is a (COD) PC Tune-Up?