Retail
These bills should always be checked for counterfeits
$20, $50, $100 and any $1-$10 bills that seem off
What time should we start clean up procedures for the night? be specific
10 PM Sunday- Thursday
11 PM on Fridays
When should you start taking event payments?
When the judges communicate to everyone to start taking payment.
What should the starting drawer be every morning?
$300 and change
Name five tasks you should do every day before you clock out?
Wipe down desk + customer check in counter
Dust cubbies
Put away all buys and cards
Log all buys in the buy log
SWEEP
This is required for all credit card transactions
Full name & phone number
Name Seven Bathroom Cleaning Procedures
1. Clean and sanitize all toilets
2. Clean and sanitize sinks and faucets
3. Wipe down and disinfect door
4. Clean mirrors
5. Restock toilet paper, paper towels, and soap.
6. Empty trash cans, replace liners, and wipe down lid
7. Sweep- making sure to clean corners and around toilets. Mop when necessary
What day and time is Pokemon locals held?
How much is entry for Pokemon locals?
Who is Geek'ds Pokemon judge?
Tuesdays at 7 PM
$8
Carlos
Name all six closing procedures
Assign cleaning tasks
Count all drawers
Ensure all $20+ bills are checked
Add total deposit in safe log and add deposit to safe with date and name
check back doors to ensure its locked
Set the alarm and lock up
What is the dollar amount you should contact Nicole? There are two answers
$500+ for one single card and any buys $1k+
This is when you should check a customer's ID and ask for a Lead
Credit card transactions of $250+
When should you submit when cleaning materials are running low?
When we are down to 1 full box or bottle or when we notice something is light.
When do we host Riftbound locals?
What time?
How much is entry?
Who is Geek'ds Riftbound judge?
Thursday at 6:30 PM $8
Sunday at 12 PM $8
Carlos
Name all six opening procedures
Disarm the alarm
count drawers to ensure $300 is set + add change if needed
restock
review bar stock
Review bathroom
toss trash
Describe the correct way to decline a buy? and name one bad way to decline a buy.
By politely saying sorry we are not interested at this time and refer them to another store.
NOT "This will not sell at our store or this is not a good card"
These are seven dress code violations
Pajamas
Sweatpants
Open-toe shoes
Leggings
Shorts
No nametag/ lanyard
Personal jackets while working
List eight tasks you should do when bar is slow
Bar Cleaning and Restocking Tasks During Slow Periods
1. Restock all snacks and drinks.
2. Notify John in the supply restock channel when bar snacks or drinks are running low.
3. Clean and sanitize all bar tops and counters.
4. Wipe down the phone.
5. Check expiration dates on all food items.
6. Straighten and adjust chairs.
7. Wipe down the refrigerator door.
8. Sweep the floors.
What TCG locals does Matthew host? Provide the name of the game and day of the locals.
Digimon off meta on Mondays
Digimon meta on Tuesdays
Yugioh on Saturdays
Cookierun on Sundays
Name three things you should do when it's slow
Ensure all staff is working on cleaning or working on something in their positions (this includes card supervisors and retail)
Restock products
Ensure all breaks are being taken
What should you do for every card and sealed buy?
Inspect the card closely by removing from sleeve and checking on conditions/ authenticity
Inspect sealed by reviewing seals and checking if all contents are inside if it's visible.
This is what is done when a customer calls with important info or a complaint
Report to a lead immediately
List nine cleaning tasks we should complete at the front of the store during slow periods
Here’s the cleaned-up and renumbered list:
Front-of-Store Cleaning Tasks During Slow Periods
1. Dust all shelves and lamps.
2. Wipe down the front door handles.
3. Clean and sanitize the payment counter.
4. Wipe down the POS touchscreen.
5. Clean and sanitize the store phone.
6. Wipe down display cases.
7. Clean and sanitize tables.
8. Sweep the floors.
9. Check the front area for any additional dust, dirt, or clutter, and tidy up as needed.
Name all Geek'ds judges along with the games they host
Carlos: Pokemon, Riftbound, One Piece, Gundam
Matthew: Cookierun, Yugioh, Digimon
Isa: Lorcana
Nathan: MLP, Starcraft
Liam: Warhammer, Gundam assemble
Mathias: Palworld
Ginger: UA, Dragonball, Cyberpunk
Aubrey and Jared: MTG
Adolfo: MTG, DND
Niko: Starwars
Anthony: Pokemon VGC
Daniel: Nintendo
What should you do during a medical emergency?
Call 911
monitor person status
ensure all other customers and employees are staying clear of the person
Avoid providing bandaids or providing care
Name all 8 TCG games we purchase?
Pokemon (All languages), MTG, Yugioh, Union Arena, Gundam, Lorcana, One Piece, and Riftbound