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What is GEI?
GPS
Promblems Experienced
SPG
GEI Portal
100
What are 2 questions on the GEI survey which the Housekeeping associates have a direct impact?
Being comfortable for relaxing , The quality of sleep compared to stays I have had at similar hotels, The selection and quality of the room’s amenities (coffee, music/TV, etc), Villa Carpet Cleanliness, Villa correct inventory in kitchen, Recognizing/acknowledging me as a SPG member, Having a genuine, care attitude (being empathetic, helpful, attentive)
100
What is a type of preference a guest can request?
Floor, Size of Bed, Pillow -Type, Etc...
100
This question is relative to the overall understanding of GEI Every guest has an opinion about our resort. In order to hear and learn from their voices we refer to this?
The GEI Survey
100
What is the first SPG level of status?
Preferred
100
What are 2 questions on the GEI survey which the Engineering associates have a direct impact?
The condition of the room (physical maintenance of room), Villa Conditions, Noise inside villa, Noise outside villa, Plumbing, Staff maintenance friendly, Recognizing/acknowledging me as a SPG member, Having a genuine, care attitude (being empathetic, helpful, attentive)
200
What are 2 questions on the GEI survey which the Security associates have a direct impact?
Feeling safe and secure, Door lock key, Being responsive to my needs, Having a genuine, care attitude (being empathetic, helpful, attentive), Recognizing/acknowledging me as a SPG member
200
What does GPS stand for?
Global Personlization at Starwood
200
This question is an example of our no. 2 defect type of villa requested When guest vacation in Hawaii, they usually request an ocean view. However, this view is considered to be our best?
An island view.
200
What SPG level of status requires "0" number hotel stays?
Preferred.
200
What are 2 questions on the GEI survey which the Concierge/SVO associates have a direct impact?
Sales staff or sales presentation, Concierge/ vacation service staff helpful, Being responsive to my needs, Having a genuine, care attitude (being empathetic, helpful, attentive), Recognizing/acknowledging me as a SPG member
300
What question does every associate have a part in for GEI?
Having a genuine, caring attitude (being empathetic, helpful, attentive) and Recognizing/acknowledging me as a SPG member
300
Where do you enter in a preference?
Starguest.
300
This question is an example of our no. 6 defect beds, mattress, pillows etc. Guest sometimes say our beds are too lumpy or too small. This is the only way to descirbe a Westin bed?
Heavenly
300
This level of SPG memebr stays 25 nights or more a year in our hotel?
Gold.
300
What are 2 questions on the GEI survey which the FUN associates have a direct impact?
Up to the Minute Bill, On site activity experience, Having a genuine, care attitude (being empathetic, helpful, attentive), Recognizing/acknowledging me as a SPG member
400
What are 2 questions on the GEI survey which the Front Office associates have a direct impact?
Provided a warm and friendly welcome during check in (smile, eye contact, initiating a greeting), Having a genuine, care attitude (being empathetic, helpful, attentive), Being responsive to my needs, Up to the minute bill, Taking pride in their work, The front desk staff being helpful, Recognizing/acknowledging me as a SPG member
400
Does GPS always have to involve spending money?
No.
400
This question is an example of our no. 4 defect cleanliness of villas. During our stay we had no maid service, we had to request it. This offered service allows our guest to chose between a discounted breakfast or a Villa cleaning?
Malama Ka Honua or Green Choice
400
This type of SPG level guests stays 50 nights or more a year in our hotels.
Platinum.
400
What are 2 questions on the GEI survey which the F&B associates have a direct impact?
Up to the Minute Bill, Restaurant experience, Bar experience, Food and beverage service restaurant/in villa dining, Food and beverage quality, Having a genuine, care attitude (being empathetic, helpful, attentive), Recognizing/acknowledging me as a SPG member
500
What tabs are on the home page of the GEI portal?
Overview, Guests, Trends, Explore, Monitor, Resources, In-Stay
500
What year was GPS introduced/launched?
2011
500
This question is an example of our no. 1 defect Food and Beverage service. As a guest my biggest disappointment was at the restaurant and temperture control, how would like your food to be served?
Warm or Hot
500
This SPG member gets the option of points, complimentary breakfast, or complimentary Kauai Book upon check-in.
Platinum.
500
What three questions make up our Loyalty Composite Score?
Likeliness to return, Likeliness to recommend, and overall satisfaction.