Auto Coverages
This coverage pays for damage to your vehicle caused by a collision with another vehicle or object.
What is Collision Coverage?
Adding a newly purchased vehicle to a policy is an example of this.
What is an endorsement?
The first thing an agent should do after the customer explains their concern
What is address the customer's concern?
This document summarizes a customer's driving activity.
What is an MVR (Motor Vehicle Report)?
This mascot is one of the most recognized advertising characters in insurance.
Who is the GEICO Gecko?
This coverage helps pay for injuries and property damage you cause to others.
What is Liability Coverage?
A customer moves from Tampa to Orlando and must update this.
What is the garaging address?
Repeating key information back to the customer demonstrates this skill.
What is confirmation or active listening?
Multiple accidents and violations can increase this.
What is premium?
GEICO is an acronym for this company name.
What is Government Employees Insurance Company?
This coverage typically applies when a vehicle strikes a deer.
What is Comprehensive Coverage?
This policy action removes a vehicle and adds another within the same process.
What is a change/replace?
This technique helps discover opportunities while solving a customer's concern.
What is probing?
The purpose of underwriting is to evaluate this.
What is risk?
GEICO primarily competes in this insurance market.
What is personal auto insurance?
This coverage may help pay for medical expenses regardless of fault in certain states.
What is Personal Injury Protection (PIP)?
This important factor can impact premiums when adding a driver.
When retaining a customer this technique helps action helps the customer understand why they should stick with Geico.
What is differentiating geico from its competitors?
A driver's years of licensed experience may affect this.
What is the rate/premium?
This department assists policyholders after an accident or loss.
What is Claims?
This coverage protects you when an at-fault driver has no insurance or insufficient limits.
What is Uninsured/Underinsured Motorist Coverage?
If a policy is in this status, changes cannot be made.
What is bound?
When a customer calls in to cancel we should address the customer concern and as well as something else to retain them.
Assumptively offer a policy review.
Providing inaccurate information on an application may impact this.
What is policy eligibility?
This is the ultimate goal of every customer interaction.
What is delivering excellent customer service while protecting the customer's insurance needs?