Billing
This payment plan splits the 6 month premium into 6 monthly payments and requires the customer to be enrolled in auto pay
TMPP
A popular children's movie is Bambi. If you were to hit Bambi with your car, you would need this coverage to pay for your vehicle's damages.
Comprehensive
If you wanted to update the expiration date on a customer's credit or debit card you would go here in EDGE
Payment Methods
I am Meredith and Justin's boss
Banita
There are two types of these. One for non-military and one for military customers.
Storage Plan
A fee for the convenience of splitting your total premium into smaller increments is known as this.
Installment Fee
This coverage would most commonly be used to pay for vehicle damages in a hit and run scenario
Uninsured Motorist Property Damage
From the Launchpad, you would go here to access the customer's online log in and account information, send a reset password email, or remove a block on their account
Admin
I have an extensive sneaker collection, and I do not eat vegetables.
Tashana
If you are looking to retrieve a document that we have sent to a customer, you would go here
EDARS
This method of automatic payments is convenient for the customer, in that it typically offers a lower installment fee, however if the payment returns, there is an insufficient funds fee attached.
Electronic Funds Transfer (checking account)
If a customer wanted to get in touch with our emergency road service department, they would dial this phone number
1-800-42GEICO or 1-800-424-3426
An agent would locate here if they wanted to send a referral to our underwriting or financial services department
Policy Notes
I am the go to for Dynamics. I have helped out with MOAT calibrations and your Masterclasses.
Jonathan
A customer advises you that they are using their vehicle to deliver for Dominos, you would then have to advise them that we ____ cover the risk on a personal auto policy
Do not
A customer's 6 month premium is $1537. They do not have autopay enrolled. On a 2 payment plan, their first payment amount would be ____
$773.50. (768.50 plus the $5 installment fee)
Includes bail bond expenses, defense of all suits and court and other costs. Pays up to the first limit for one person and, subject to the first limit for any one person, up to the second limit for all persons injured or killed in one accident.
Bodily Injury
Found underneath the customer's name and policy number on the consolidated summary, it is your job to address this on each and every phone call
Tenure
I eat 3 oranges a day. My musical tastes include Coco Jones and Lenny Kravitz.
Stanley
A NY customer is calling; they want to add their son's vehicle to the policy. It will be registered in the son's name only. How would you handle this situation?
Advise the son would need to obtain his own insurance due to NY ownership guidelines.
1580 is the Receive Code for this method of payment
Money Gram
This coverage is like a dealer's extended warranty protection and provides coverage in excess of the manufacturer’s warranty.
Mechanical Breakdown Insurance
A customer is asking about the upcoming renewal and why they are seeing an increase to their premium. You would locate here from the Menu tab
Agent Tools\Rating Factors
Black is my favorite color. And I love astrology.
Shelby
Never gonna give you up
Never gonna let you down
Never gonna run around and desert you
Never gonna make you cry
Never gonna say goodbye
Never gonna tell a lie and hurt you
if you hear this song, you may have fell into this popular YouTube trap
Rick Roll