Geico-isms
License expired January 30th 2020
Yes, as long as they plan on renewing it
"We are open 24 hours a day. No one is available like we are"
Misinformation... better answer " Based on my experience, other insurance companies have not been available 24 hours like us"
On what condition can you offer someone a NNO policy?
Only if they request it. We cannot offer someone one. Only service can on policies that might cancel for a non-purchased vehicle.
We have to ask for it, if the customer resists you DO NOT have to mention it again. It is a critical error on FC's you don't have to ask for it on recalls.
Who is the newest GEICO brand ambassador in the commercials? Hint its a musician...
DJ Khaled
1 Dui 1 Drug Conviction in the last 8 years
No, this is a GR 2 or more in the last 10 years
"Customers have told me that our payment plans are some of the lowest payment plans they have received"
Not the best response out there. But not misinformation
Under what condition would you list someone who is married as single?
If the spouse lives in another country and has no plans on moving to the spouses country.
How many pieces of personal information must you verify on every inbound call?
3 pieces of information. THIS IS A CRITICAL ERROR EVERY SINGLE TIME, STUPID WAY TO FAIL A CALL
What GEICO Character said " I look around this room and see nothing but untapped potential"
Pinocchio
2 car policy registered in moms name son primary driver of one vehicle
Yes, as long as it's a multi car policy
" No other insurance company has a better financial rating"
misinformation, AM best is responsible for rating the financial integrity of personal lines insurance. We are a A++ so is State Farm, Travelers, and USAA.
They don't declare one higher then the other.
Can you do a Divorce/Sep on couples who are just engaged, by rewriting the named insured?
Yes, as long as they were co-insured on the policy and the vehicle is registered to them obviously.
A customer doesn't have the vin to the vehicle on the MVR page what should you do?
Ask the customer for it, use vindl, try to contact the dealer. You CANNOT just enter in a random vin number and have the customer/dealer call back when they have it. This has been a critical error for awhile now.
Daily Double
How old is Warren Buffett? If you are within a year I'll give it to you
17 year old with guardian on policy
No, 18 and older.
"No one handles claims quicker then we do"
misinformation. Opinion, could say " Customers have told me we have some of the quickest claim handling in the business"
What is the proper way of handling a suspended license in Vermont? Give them a SR22?
If the customer states upfront they need one we can give them one. If you run MVR and the license is suspended and the customer makes no mention of needing an SR22 we cannot offer it. Customer has to present the knowledge they need one.
I'll explain if you don't know why...
If someone says they use the vehicle to commute to school and work what must you probe?
How many days a week to both and the mileage one way to both. If you don't probe both its a NC error!
Warren Buffett purchased a majority share in this insurance company in 2018?
Travelers
Son has "Restriction B: Corrective Lenses" on his license
Yes, if you seriously said no....Let the insurance gods shun you.
It literally means you wear contacts or glasses.
" We are the largest insurer in NYS, and amongst one of the larger insurers in the country. We are passionate about our customer service and we boast an award winning app"
Nah. Golden
Someone has auto insurance with GEICO liability only and are renting a new car to go on vacation. Does their coverage extend?
Yes, NY has an exemption that other states don't. If the customer doesn't have comp/coll, the PD will step in and pay out the claim if a loss were to occur.
TRICK PICK
If you get this question right, you will earn 700 points on the condition you sell a MOAT before you leave for the night
What is your target Moat goal for the month?