Confidentiality Policies
Roles & Responsibilities
Working in the Office
Office Systems
Random
100

Who can you share a student's information with?

The student and coworkers.

100

Name 5 basic responsibilities that receptionists perform.

Phone calls, emails, walk-ins, learning regulations to answer questions, office tasks, schedule appointments, etc.

100

What is the dress code for work?

Abide by the dress and grooming standards. Dress professionally. No blue jeans or ripped clothing.

100

What is the link to open Sunapsis?

100

What does SEVP stand for?

Student and Exchange Visitor Program

200

How do you verify a student's identity?

I-card or I-number

In more serious cases, you can use any biographical information like place of birth, date of birth, phone number, address, etc.

200

What are processors responsible for?

Alerts and E-forms

200
When can you take your mask off?

You can take your mask off to eat, drink, etc., but do your best to keep it on!

200

What system can you find a students enrollment and transcripts on?

AMOD 

200

What are the first two steps in a student being admitted and getting an I-20?

Apply for school through Admissions

Apply for an I-20 through International Services

300

What do I do with documents that have student information on them?

Lock them up or shred them.

300

What are financial consultants responsible for?

Assisting students who are struggling financially. They also help with reception and processing.

300

How should you answer the phone?

International Services, this is ____, how can I help you?

300

What system can you check a student's international deposit on?

I-Series

300

How much is the international student deposit?

$4,000 for members

$6,000 for non-members

400

Who can you give information to when a student has a restricted information warning?


Tell the person that you cannot share any information about that individual.

400

What are DSO's responsible for?

Updating and maintaining immigration records in SEVIS.

400

What is the very first thing you do when you receive a phone call, email, or a walk in?

Look them up in Sunapsis!

400

What system has the International Services desktop on it?

Team Dynamix

400

How much is the cost of attendance per year at BYU-Idaho?

$17,000 for members

$21,300 for non-members

(More if students have dependents)

500

What do you do if the person on the phone is the student with a restricted information warning?

Very thoroughly verify the student's identity.

If you can't acnowledge that the student exists, ask them to come into the office or set up a Zoom appointment.

500

What does a Lead do?

Leads manage their shift, help with answering questions, training, helping students, etc.

500

What do you do after you finish helping a student?

Make a note in Sunapsis that says what the student needed and how you helped & advised them.
500

What system is used to send students emails?

Sunapsis

500

When a student graduates, what is the type of work called that they can apply for?

OPT

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