Parks
My favorite Street will soon (in theory) come to Southern California. My furry friends are excited.
What is Sesame Place?
This is standard greeting when you're answering the phone.
What is: Thank you for calling SeaWorld & Busch Gardens, my name is ______, how can I help you?
Although not in a town with a view to the sea, this ride was born from tales that struck terror in sailors for centuries.
What is the Kraken?
Every hour on the hour.
What is All-Day Dining?
You use this option in order to facilitate how you find information in GSA about accounts that are related.
What is linking the accounts?
Florida Parks
What are SeaWorld Orlando, Busch Gardens Tampa, Aquatica Orlando, Adventure Island and Discovery Cove?
Type of questions that help you narrow the guests' needs in a call.
What are Probing Questions?
Slow as a Turtle, in this Encounter you can actually meet and have opportunities to interact with this creature.
What is the Sloth Encounter? At BGT
If a guest wants to rent one of these there's normally a weight limit of about 400 pounds.
What is an ECV?
Requirement to purchase an Annual Pass with EZpay in the state of Florida.
What is to be a Florida resident?
In this Point in the Lone Star State you only pay when you want to swim with some of the sea’s most playful ambassadors.
What is Discovery Point?
This would be the standard phrase(s) when finishing a call with a guest.
What is: Is there anything else I can help you with today? Thank you for calling SeaWorld and Busch Gardens. Have a great day.
Kid-Friendly Attractions you said? This is a maze of soakin' good fun in Tampa, FL.
What is Splash Attack at Adventure Island?
Although not allowed beyond the entrance pets can stay in these for a low price.
What are kennels?
A guest IN COMMITMENT wants to "Cancel" his pass. This is what you would actually do in GSA.
What is Ending EZpay?
I better bring a swimsuit to this one, unless I just want to relax at a Cabana.
What is Aquatica?
This is the most important thing you have to do in a call. Without this you may in fact run in circles and lose valuable points in your QA score.
What is Active Listening?
This attraction in SWSD is the home to these playful and rehabilitated creatures, they were actually hand raised by SeaWorld.
What is the Otter Lookout?
You wouldn't want to lose a valuable, so better get one of these.
What are Lockers?
Only park where passes do not auto renew.
What is Sesame Place?
To be All-Inclusive is what guests look for in this park.
What is Discovery Cove?
Without these three your QA score is doomed to fail at 60%.
What are 1) Offering initial sale; 2) Rebuttal; 3) Probing Questions?
This new attraction is the tallest, fastest and longest wooden coaster in Texas!
What is The New Texas Stingray?
These are strongly suggested just in case you didn't bring your own at AQO.
What is Towel Rental?
Only park to require a down payment of $25 per pass for EZpay accounts.
What is SeaWorld San Antonio?