Unanet
This handy tab at the top of Unanet lets you peek at your available PTO and sick time before you plan your next break.
Is that the reports tab?
This is the name of one of our awesome engagement managers/coordinators.
Who is, Tracy Niemeyer, Karen Watts or Crystal Moore?
This is required for an associate to do anytime there is unexpecting time missed from your shift. (Outside of PTO)
What is submit an attendance notice?
This is our company website
Is that The Principle Portal?
This is required when after initially making an outbound call.
What is disclosing the call is being recorded?
This is the deadline associates must hit to get their timecards in on time for Payroll.
What is every other Friday?
These are two of PCS’s monthly recurring programs designed to keep engagement high and spirits even higher!
What is Diversity, Support Group meeting, Link?
This is the magic number to call when you need to report your PCS attendance.
What is 703-828-8859?
This is how often you should update access.
What is every other Friday, 2 weeks?
This must be done anytime a Veteran is getting threats of collections/in collections when the VA has the potential to pay.
What is create an ACR?
This pay code in Unanet is your go to when you’re in a 1-on-1 with a manager or leveling up with Strive courses.
What is the Training project code?
This 6-week program helps new hires get comfy and confident as they settle into their new roles.
What is the Soar program? (Support, Orientation, Assistance, Resource)
This is a way to avoid an attendance point outside of PTO requests.
What is utilizing sick time to cover the time missed/submitting documentation? (Ex: Doctor's note, outage communication.)
The 3 core values of PCS.
What is Integrity, Dedication & Transparency?
When your caller is on hold, this is the amount of time a checkback is required.
What is initially 2 minutes, then every 4 minutes after that?
This is the minimum heads-up you should give when asking for time off.
What is 24 hours?
This fun team chat tradition gets everyone moving—whether it’s a great day, a rough one, or anywhere in between.
What is a dance battle?
This is the number of attendance points you can rack up in six months before landing a final written warning.
What is 6 points? (but it's best to stay under 4 - sadie)
These are two of the key players on the Workforce Management team keeping everything on track.
Who is Jaime LaMaster, Jennifer Elwood, Scott Bond, Tawana Kent, Marisa Faulkner and Derrick Bell?
This is the minimum QA score you need to pass audits—and also the target for your full month’s average!
What is 76%?
This is the spot where you add PTO or sick time if your timecard hours come up short.
What is the first day missed? What is the first time missed?
This wellness program kicks off Monday and introduces a simple new change to your daily routine each week, focusing on nutrition, movement, mindfulness, self-care, and gratitude.
What is the R.E.N.E.W Program? (Recharge, Energize through Nutrition, Exercise, and Wellness)
This is the deadline to submit a doctor's notice.
What is by the end of the next shift worked?
These are the level of write ups in which you lose incentive for that month.
What is a written and final written warning?
What is 88%?