What is it about
Calls regarding pension payments , address change for pension cheques etc .
Investment
Calls regarding Pension plans .
Investments
Canada Life operates across multiple lines of business, delivering a diverse portfolio of products.
True
Follow up on Physiotherapy , Vision , or Medication claims .
Group Health and Dental (GLH)
Calls regarding a dental claim.
Transfer to group health and dental (GLH)
Canada Life's main phone number is 1888-252-1847.
True
Calls regarding reporting a group life claim .
A group life claim - A request for benefits after someone with employer‑provided life insurance dies.
Transfer or provide group life benefits claims phone number.
Always probe unclear calls before transferring
True
Client calling regarding Mutual Funds.
Transfer to Quadrus .
The client indicates that they bought a life insurance policy from London Life several years ago.
Transfer to London Life insurance que .
Canada Life provides auto insurance as well.
False
Client calling regarding creditor linked with their mortgage .
Transfer to creditor Insurance or provide them with the phone number.
My Canada Life at Work - Technical support (Group Products)
Transfer to MYCLAW or provide them with the number.
The main goal of switchboard support is —ensuring the client reaches the right place the first time.
True