BASICS
WHO ARE WE
WEST CAMPUS
PRODUCT KNOWLEDGE
TOWER OF POWER
100

WHAT IS THE INDUSTRY AVERAGE FOR MONTHLY SALES FOR AN RV SALESPERSON?

WHAT IS 8?

100

WHICH GIANT RECREATION WORLD LOCATION HAS THE LARGEST INDOOR SHOWROOM?

WHAT IS WINTER GARDEN?

100

WHO WORKS IN OUR RENTAL DEPARTMENT?

WHO IS TOM, JUDY AND CHRIS?

100

WHAT IS THE FIBERGLASS BACKER THAT IS USED IN THE FREEDOM EXPRESS TRAVEL TRAILER?

WHAT IS AZDEL?

100

WHEN SHOULD YOU TO?

WHAT IS EVERY TIME?

200

WHAT IS 1ST STEP OF THE SELL?

WHAT IS THE MEET AND GREET?

200

WHICH GIANT RECREATION WORLD LOCATION HAS THE LARGEST LOT WITH A POND?

WHAT IS PALM BAY?

200

HOW MANY UNITS CAN WE PLUG IN AND RUN AC'S ON THE FRON LINE OF THE WEST CAMPUS? 

WHAT IS 0. IT WILL TRIP THE BREAKERS. PLUG IN AND USE LIGHTS ONLY. 

200

WHAT IS THE FLOOR DECKING IN THE KEYSTONE BULLET?

WHAT IS HYPERDECK?

200

WHEN SHOULD YOU TOUCH THE DESK? 

WHAT IS WITHIN 20 MINUTES OF GREETING YOUR CUSTOMER?

300

WHEN DO WE ASK FOR THE TRADE REGISTRATION WHEN WE HAVE A TRADE IN A DEAL? 

WHAT IS, AS SOON AS POSSIBLE. THEY USUALLY HAVE THE REGISTRATION IN THE TOW VEHICLE. 

300

EVERYBODY LOVES ? 

WHO IS LARRY?

300

WHO ARE OUR PREP TECHNICIANS? 

WHO IS TRAVIS, RANDY AND CHRIS?

300

WHAT IS THE THICKNESS OF THE EXTERIOR WALL IN THE CEDAR CREEK?

WHAT IS 2"

300

WHAT IS THE PURPOSE OF TOUCHING THE DESK?

WHAT IS

1. GAME PLAN

2. PRODUCT SUGGESTIONS

3. IDENTIFY OPPORTUNITIES YOU MAY NOT BE AWARE OF. ( INCOMING TRADES ETC... )

4. AWARENESS

400

WHAT IS THE PURPOSE OF THE LIABILITY FORM?

WHAT IS, TO LET THE CUSTOMER KNOW WE DO NOT PERFORM MOBILE SERVICE AND THAT THEY WILL NEED TO TAKE THE UNIT TO A REPAIR FACILITY FOR SERVICE. 

400

WHO ARE THE HOSTS OF THE RV HOUR PODCAST?

WHO IS LARRY, DWAYNE AND BRANDON?

400

WHAT IS THE TRADE CHECK IN PROCESS?

WHAT IS, GET TRADE TO THE WEST CAMPUS. SALES PERSON IS TO LET THE SALES MANAGERS IN THE TOWER, THE DELIVERY COORDINATOR AND RICKY KNOW THE TRADE IS HERE. SALESPERSON AND SALES MANAGER MUST WALK THE TRADE. TECHNICIAN WILL WALK THE TRADE AND FILL OUT TRADE CHECK-IN FORM. 

400

WHAT IS THE MAIN AIR CONDITIONER USED IN THE KEYSTONE WALKABOUT?

WHAT IS CHILL CUBE?

400

WHO IS UP?

WHAT IS, THE QUESTION YOU WILL NEVER ASK IN FRONT OF A CUSTOMER. 

500

WHAT IS THE PURPOSE OF THE TRADE APPRAISAL FORM?

WHAT IS, TO DETERMINE THE VALUE OF THE TRADE. IT IS USED TO PROTECT THE CUSTOMER AS WELL AS THE DEALERSHIP. 

500

GIVE A DESCRIPTION OF THE VIP CAMPING CLUB 

MUST PURCHASE AN RV FROM GRW TO PARTICIPATE. MONTHLY CAMPOUTS ALONG WITH SPECIALTY TRIPS. DISCOUNTS IN PARTS AND SERVICE. YEARLY RALLY . 

500

WHAT WAS THE NAME OF THE PREVIOUS DEALERSHIP BEFORE WE PURCHASED THE WEST CAMPUS?

WHAT IS LEISURE TIME RV? 

500

WHAT HOLIDAY RAMBLER PRODUCTS DO WE HAVE IN INVENTORY THAT HAS ZF INDEPENDENT FRONT SUSPENSION, XCM CHASSIS AND CUMMINS L9 DIESEL WITH 380HP? 

WHAT IS THE HOLIDAY RAMBLER ARMADA 40M AND 40P?

500

IF A SALESPERSON IS UP BUT IS NOT AT THE DOOR, WHAT SHOULD YOU DO IF A CUSTOMER COMES THROUGH THE DOOR AND YOU ARE AT THE FRONT? ( YOU ARE NOT THE UP MAN ) 

WHAT IS, TAKE THE CUSTOMER AND SELL THEM AN RV. DO NOT HESITATE. IF YOU ARE UP, BE UP.