Auction Processes
How Often Should We Call
Min. Every 7 - Max. Every 9 Days
(ALL on Mondays.)
A Customer Walks In What Would You Do
Greet the customer - Stand Up, Make Eye Contact, Introduce yourself. Keep it Casual.
"Hi, There-- I'm So & So. Who do I have the pleasure of assisting?"
Where Do You Find Job Specific Apps
Email Browser: Meatball Menu
How Many *NEW* Reviews Per Month
8
Extra Space Storage Was Founded In What Year
1977
Who Can Pay On A Delinquent Account
ANYONE can make a payment.
'What's your largest item' is an Example of What Part of the Process
An Example of Assessing the Cx's Needs.
Personal Browser: Meatball Menu
(SR Max for Shoes & Order Uniforms for the latest ESS Branded Swag.)
Customer Center Sales Process Is Successful What Percentage Of The Time
41%
Who was the Founder of Extra Space Storage
Kenneth Wooley w/ Spencer Kirk
When Do We Cut A Lock
Day 45: The Task will generate in Breeze.
Best Practice is 10 Days Before the Auction.
What Are The 3 W's
What: 'A canoe, some shoe boxes, the house'
When: Moving Company Arriving ETA
Why: (Not Right Now/Today.)
In What App Would You Order Personalized Business Cards, Door Clean Tags, or Pop
Blink
What Is The Newest Of The Big 6
Mobile App
Where Are Our Headquarters Located
Salt Lake City Utah
What Is The Minimum Number of Days From First Missed Payment to Auction Date
60 Days Minimum
What Is The Name Of Our Insurer
Brown & Brown
In What App Would You Find Store Specific Details Including Approved Vendors and To Do Tasks
The Hub
The Number Of Rentals Over The Number Of Reservations Is A Formula For What
Conversions
How Long Has Joe Margolis Been Our CEO
8 years 2017-present
How Long Do We Hold Onto P.P.I. Post Auction?
30 Days
When Do We Ask For A Review
After We've Completed The Lease Agreement
Where Would You Go To Find Discounts and Perks on hundreds of brands you already love.
The Benefits Hub Website
Search Benefits in Share Point to Start Your Account.
Do Parking Spaces Count Towards The CPP KPI Goal
If CPP is sold on a parking space, it will count as a bonus but will never count against you if not sold. Parking spaces must be correctly identified by the parking attribute in Breeze in order to be excluded.
The First Extra Space Storage Was Located Where
Billings Montana - Prev. a "Mini Store It"