Resident Rights
Residents have a right to voice ________ without discrimination or reprisal
What is Grievances?
Middletown Park Rehab's compliance officers are ______ & ______.
Who are Nilda Torres (HR Dir.) and Darla Conklin (Admissions Dir.)?
QAPI stands for ______ _______ & ______ _______.
Elopement prevention is the responsibility of _______ .
Differences in race, gender, religion, nation of origin are collectively referred to as __________ ________.
What is Cultural Diversity?
Residents have the right to _______ treatment
What is REFUSE?
One goal of corporate compliance is ___________ .
Acceptable- What is: Prevent Fraud, Misappropriation of Finances, Ensure adherence to regulations?
QAPI involves ______ departments and employees.
What is ALL?
The overhead page for a possible elopement is ______.
What is "Code Green Dr. (Resident's name)"
True or False: There are vast differences in the way different cultures view the elderly, illness, treatment.
What is TRUE?
We don't have to notify residents when they are going to be changing rooms. True or False.
What is FALSE?
It is the responsibility of _________ to report corporate compliance violations.
What is EVERYONE?
The QAPI committee meets every _______.
What is MONTH?
The first action if you cannot find the resident should be to__________ .
What is: Notify the staff to search.?
An ability to interact effectively with people of different cultures is called __________ ____________.
What is Cultural Competence?
Residents must give up ________ rights because they live in a long term care setting.
What is NO? What is NONE OF THEIR?
Financial gifts from residents or their families is permitted when they've known you for more than one year. True or False.
What is FALSE?
Customer Service is an example of a QAPI _______ .
What is INITIATIVE?
The "Command Desk" is _____________ .
What is the Front Lobby?
It is important to _______ the cultures of others.
What is RESPECT?
Depriving residents of their rights is ___________ .
What is ABUSE?
Billing for services that were not provided is called ______ .
What is FRAUD?
The purpose of QAPI is to __________.
Acceptable: What is Make things better? Improve performance? Etc
A _______ _______ is worn by residents who are at risk for elopement. This triggers an alarm when they are near an exit door.
What is Wander Guard?
To help residents who do not speak English, we use a tool called the _________ ______ .
What is the Language Line?