Parcel
What should all cartons that come down the fluid load lines have?
Carton label and Fed-Ex label
How should local routes be staged and loaded on your route sheet?
Bottom to top
When sorting cartons, what side do the "odd" numbers go on?
Left
Away from the body
Key 2 - Underpromise. ______________?
Overdeliver.
-Customers expect you to keep your word. Exceed it.
When working in a trailer, what should you always have?
A light turned on facing the nose of the trailer
What is a loader's expected productivity for each route?
165 cartons per hour or more
What should you do after scanning a carton to a pallet?
Press 'C' and 'enter' to confirm
When operating equipment, what should you do when you come up to a stop sign?
Stop and honk the horn
Key 5 - Empowerment. Not _________?
Bureaucracy.
- Every associate who deals with customers must have the authority to handle complaints.
When assigned a trailer, what should you do at the end of each shift?
Unplug your fan and turn off your light
What is the process of scanning a carton from one pallet and moving it to an empty pallet called?
Scanning pallet to pallet
What should you do if a carton has a torn or missing label?
Place carton on the end cap and inform a lead or supervisor
What is the proper lifting technique?
Bend at the knees and keep your back straight (Side note: if it is over 50 pounds or too heavy, be sure to have someone help you or use equipment)
Key 10 - Who was right?
Your mother.
- Show people respect. Be polite. It works.
What happens if the lights are flashing at the end of the lanes?
Cartons can not divert down lanes
What does it mean if you receive a "Carton Already Loaded" message on your first scan of a carton?
Duplicate label
What should you do after completing a pallet?
Inform the swing truck driver so that it can be lifted.
What should all swing truck drivers do before coming out of an aisle?
Look behind them, make sure nobody is coming from either way, and honk the horn.
Key 8 - ________ Everything.
Measure.
- Baseball teams do it. Football teams do it. Basketball teams do it. You should too.
What should be checked when auditing cartons?
Make sure the address on the carton label and the Fed-Ex label match
If a carton does not belong on your route, what will the scanner read after scanning the carton?
"Carton not for store"
What will happen if a carton is not scanned to a pallet label?
They will show up on the NCLB (No Carton Left Behind) list
How will you know if there is a tornado warning?
An announcement will be made over the intercom
Key 3?
Listen.
- You can't provide the solution until you understand the problem.