CW, TW & CZ
These are the name of the strategies when we are suspicious of monetary changes and non-monetary changes respectively...
WHAT IS CARD WATCH AND TIERED WATCH?
Means that the account have potential credit abuse and we should transfer to CREDIT ABUSE...
What is 0709?
These are the definitions of PASS, BYPASS and FAILED status...
What is PASS - AUTH SUCCESSFULLY COMPLETE, BYPASS - CM NOT ABLE TO MAKE OR COMPLETE AUTH & FAILED - AUTH WAS ATTEMPTED BUT UNSUCCESSFULLY?
These are the base for every memo...
Whats is MXCTR || TT ... || FNV ... ?
Is the fraud type when the CM does not have possession of their card without a third person involved and involving a third person respectively...
What is LOST/STOLEN?
We place this after proper verification of a BALANCE TRANSFER..
CW18
These are the ways we can apply a control zone...
What is DATE, PLACE, MERCHANT?
These are the TIER 3 AUTH and their abbreviations...
What are IN APP, OTP, FAQ, AR, PRODS?
These are the possible callers we have...
What is PCM, SCM/CO APP, AU, ANU, POA, TP?
Is the fraud type when we have in unrecognized in person purchases but the customer have card possession...
What is COUNTERFEIT?
For this we place a CW17 after a Tier 3 authentication and verify on LN the phone number...
TW24
What is 108X?
Is the Tier needed for a MMN UPDATE, PW UPDATE, or ADD any info to the acct...
What is TIER 3?
When a customer is giving permission to a third party to speak in behalf of them, we place this on the memo...
What is PCM/ANY CM GAVE PERMISSION TO < THIRD PARTY NAME > TO SPEAK, TAKE ACTION, MAKE CHANGES FOR THIS CALL ONLY.
These are the abbreviations of the FRAUD TYPES...
What is LS - LOST, ST - STOLEN, MP - MOTO, 4F - COUNTERFEIT, FA - FRAUDULENT APPLICATION, AT - ACCOUNT TAKEOVER?
This is the information that we need to keep in mind during the verification in LN if we are clearing a High Risk FRAPP...
What is the number should say Pass, Duration seen 6+months, Address match and no spoofing
What is 105X?
These are the concepts of the two scripts we must always give during an OTP...
What are CHASE DOES NOT CHARGE FOR TEXT MESSAGES BUT THEIR PROVIDER MAY HAVE TO and ASK FOR THE DULL 10 DIGIT MOBILE PHONE
?
These are the names and abbreviations of the most common departments we transfer to...
What is CUSTOMER SERVICE - CS, CONSUMER ONLINE TECHNOLOGY SUPPORT - COTS, CUTOMER PROTECTION GROUP - CPG, FRAUD ENHANCED SERVICING TEAM - FEST, RECOVERY - RPU, DEBIT CARD FRAUD PREVENTION - DCFP, DISPUTES - DBP?
These are the steps to complete a SF when having a FRAPP...
What is FRAPP DISC, CSO041, PW UPDATE, VERIFY CM INFO?
We should always transfer this strategies and the department we should transfer to...
CW34 - REPEAT CALLERS, CW21 - CPG, TW27 - CREDIT ABUSE.
These are the characteristics of and SFCU...
What is ONLY UP TO 7 DAYS, ONLY FOR IN PERSON PURCHASES, MUST HAVE LOCATION AND ONLY APPLIES IF THE FRAUD TYPE IS MOTO?
These are the most common ways a banker may verify a customer...
What is WELL KNOWN CM, STATE ID, PASSPORT, ANOTHER CC OR DC, DRIVERS LICENSE?
These thing are prohibit to place on a memo...
What is DIRECT QUOTATIONS, OPINIONS, LIABLE INFO, FOUL LANGUAGE, CUSTOMER MENTAL/EMOTIONA,/PHYSICAL STATE, CHASE EMPLOYEE OR SUP NAMES.?
These are the full steps when reporting an ATO...
What is VERIFY AND CORRECT, ID THEFT KIT, SECURE WITH PW, MEMO, COMPLETE SF, PLACE CW21 ON SF'D CARD FOR ETERNITY, PLACE CW21 FOR 60 DAYS ON NEW CARD, RELATED ACCOUNT SEARCH, XFER TO CPG?