Generalist Practice
Knowledge, Skills, and Values are the Foundation for this
What is Generalist Practice?
External pressures affect individuals emotionally and physically to cause internal tension
What is stress?
Eye contact, attentive listening, and body position are examples of this
What is non-verbal communication?
The ability to identify targets for change and to inspire others to undertake that change
What are leadership skills?
Available resources, legitimation, and client sources are what type of context
What is environmental or external?
Large systems, including organizations and communities
What are macro systems?
Avoidance of doing something that needs to be accomplished
What is procrastination?
Understanding and acknowledging another person's situation
What is empathy?
Knowing how to defuse situations and help resolve differences
What is conflict management?
This theory involves the liberation of women and girls from discrimination based on gender
What is feminist theory?
The process of increasing personal, interpersonal, or political power so that individuals can take action to improve their life situations
What is empowerment?
Role ambiguity and too much work in too little time are examples of this
What are stressors in agencies?
Monitoring your thoughts, attitudes and reactions
What is self-awareness or personal reflection?
Individuals or organizations that are interconnected to accomplish a goal that each feels is worthwhile
What is a network?
Theories that emphasize how all parts of the organization are interrelated
What is systems theory?
Orientation that focuses on client resources, capabilities, knowledge, and other positive qualities
What is the strengths perspective?
Alarm, resistance, and exhaustion are three phases of this
What is General Adaptation Syndrome?
Considering both your rights and the rights of others
What is assertiveness?
Challenging assumptions, verifying facts, and questioning opinions not supported by data are involved in this
What is critical thinking?
A management approach that maintains that customer satisfaction is paramount
What is TQM (Total Quality Management)?
This model assumes that change is best accomplished when the people affected by the problems are empowered to overcome them
What is community capacity development?
An approach to change how you think about stress
What is the ABCDE approach?
Making certain that what another person says is understood
What is clarification?
The process of bringing opposing parties together to arrive at a mutually satisfying agreement through discussion, compromise and other means
What is negotiation?
Management approach that emphasizes that leaders should be attentive to the concerns of the followers and empathize with them
What is servant leadership?